Maryyeager レビュー 

Maryyeager からの回答

2026年4月28日

Hi Rhys,

Thank you for your feedback. We are sincerely sorry to hear that the overcoat did not meet your expectations in terms of quality and material. This is certainly not the standard we aim for.

To clarify, many of our items are crafted from synthetic wool blends designed for durability and softness, but we understand your disappointment if the weight and feel were not what you anticipated.

We would like to make this right for you. We have several 'Fast Solution' options available, including partial refunds or exchanges, to ensure you are not left out of pocket. Please send an email to our support team at support@maryyeager.com with your order number and a photo of the item. This will allow us to investigate the quality issue and provide you with an immediate resolution.

We look forward to hearing from you soon.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月27日

Hi Ilona,

We’re really sorry to hear about your experience and understand how disappointing this must be.

Please reach out to our support team at support@maryyeager.com. Our team will review your case and work with you toward a fair resolution.

We appreciate your feedback and the opportunity to make this right.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月27日

Hi Reza,

We’re sorry to hear about your experience and would like to clarify the situation. We have already reached out and offered available resolution options, but we are still waiting for your response. Please get back to us so we can proceed and resolve this matter as quickly as possible.

If you need further assistance, please contact us at support@maryyeager.com.

We look forward to hearing from you.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月27日

Hi Jeannette,

We’re sorry to hear about your experience and truly regret your dissatisfaction. Please note that a full refund is always part of our resolution options, and we aim to handle each case fairly based on the situation.

We kindly ask that you email us back so we can assist you further and work toward resolving this matter as quickly as possible. You can reach us at support@maryyeager.com.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月24日

Hi Stevie,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We’d like to clarify that we have responded to your emails on three separate occasions, but unfortunately haven’t received a reply from you yet. This has made it difficult for us to move forward with resolving your concern.

Regarding your order, while our company is registered in the Netherlands, we partner with international suppliers to provide a broader range of products. We understand how this may have caused confusion and appreciate your feedback about the quality and delivery time.

We genuinely want to make this right for you. Please contact us again at support@maryyeager.com, and we will prioritize your case and work toward a satisfactory resolution as quickly as possible.

We look forward to hearing from you.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月24日 に更新

Hi Matt,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the items you received.

We take concerns about product quality and accuracy very seriously, and we sincerely apologize if the items did not meet your expectations. Please note that we have responded to your original inquiry and offered assistance, but we have not yet received a reply from you, which has delayed the resolution process.

We’re committed to resolving this for you—whether that involves a return, exchange, or another suitable solution. Kindly check your inbox (and spam/junk folder) and get back to us at your convenience so we can move forward and make this right. You can also contact us directly at support@maryyeager.com.

We appreciate your patience and hope to hear from you soon.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年4月24日

Hi Aimée,

Thank you for sharing your feedback. We’re very sorry to hear that you’re unhappy with your order and understand how frustrating this experience must feel.

We’d like to clarify that we did respond to your initial inquiry and offered assistance, but we haven’t received a reply from you, which has unfortunately delayed the resolution process.

We also appreciate you mentioning the additional details here, such as the issue with the zipper. This was not included in your original message to us, and it’s important information that would help us investigate and resolve your concern more effectively.

Please reach out to us again and include all the details of the issues you’ve experienced so we can properly assist you and make this right. You can contact us directly at support@maryyeager.com.

We look forward to hearing from you.

Kind regards,
Sophie
Customer Support Team

Maryyeager からの回答

2026年3月31日

Thank you for your review. We’re really sorry to hear about your experience.

We want to be fully transparent here. We recently had technical issues with our domain, which caused some of our emails to bounce and made it difficult to reach us. This has now been fully resolved, and our support channels are working as they should again.

That said, we completely understand your frustration. This is not the experience we aim to deliver.

We would really appreciate the chance to make this right for you. Please reach out to us again at support@maryyeager.com and we will personally assist you with a suitable solution, whether that’s a replacement or a refund.

Thank you for your patience, and again our apologies for the inconvenience.

Kind regards

Maryyeager からの回答

2026年3月31日

Thank you so much for your kind words!

We’re really happy to hear that you love the feel and quality of the champagne satin slip dress. That’s exactly the experience we aim to deliver.

Enjoy wearing it, and if you ever need anything, we’re here for you.