I have no faults with the work carried out on my car but the garage were unable to deliver my car back the same day as agreed because they didn’t have the required oil !! but promised they would del... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to sp... もっと見る
Excellent customer service from Arena motors efficent and it was serviced and moted very quickly. They even repaired my door mirror no charge. I can honestly say they went the extra mile.
Friendly if rather casual staff. Close to my home so very convenient. My appointment was on October 14 but I later received several Smartcare emails referring to my “forthcoming appointment on... もっと見る
企業が回答しました
企業情報
AA Approved Garage Network について
当該企業による記述
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Professional and friendly service…
Professional and friendly service provided by CMS auto centre Redditch
Easy to set up MOT and servicing
Easy to set up MOT and servicing. Garage did a great job. This is the third time I have used this service from the AA. I will definitely be booking my MOT and service through the AA again in the future.
Booking process was precise and service…
Booking process was precise and service provided was professionally done including a detailed invoice of repairs done as well as advisories on other non urgent repairs needed.
回答に AI 支援を利用する場合があります詳細を表示
Great service
I was very happy with the service.An…
I was very happy with the service.An the garage pepole was very polite. An very quick.
AA ..financial system wouldn’t accept…
AA ..financial system wouldn’t accept my Santander banking info …they didn’t resolved it & sadly it was a “ me issue “
or my banks issue. This is also the second time this has happened to me & at that time they said they would look further into it but they didn’t ! This time for my car service I had to input into their account system, my daughters bank accnt details … I then had to transfer her the money, but the biggest annoyance is that I entered my daughters bank details in order to get the service booked in … & registered with a banking payment venue & they said that the money will only be taken AFTER the work was done. I issued the pre- info of banking details to secure the appnmnt & my car was booked in on the Monday … for the service being done on the Wednesday … but the payment was taken out of the bank accnt on the Monday as solon as the bank details went in … 3days before the car was booked in … £235 …I did not agree to this ..I agreed to the money being taken AFTER the service. So disappointed in the AA as i have been a loyal on time paying customer for years & they just keep disappointing me ( & don’t get me started on my homestart plan ) that’s made me now throw towel in with them ! 🙄

AA Approved Garage Network からの回答
Honest good work
Great job by these guys on my 2019 Mercedes. They did the MOT and Service and didn’t try to sell me on extra parts that aren’t needed. Will def be using them for my next service and MOT.
Great Service
Was the simple to book and very stright forward, found someone local that could do it next day great service
The garage themselves were great but…
The garage themselves were great but the AA quote for necessary repairs were high and gave no options.
Excellent Customer Care Service
This was a great experience, no hassle, easy to book, car was collected and dropped off in a timely manner. Full set of documents provided. So easy and hassle free. I recommend this this to everyone. Cost of the entire service and MOT was brilliant as compared to other places.
Took the following up hassles out of my…
Took the following up hassles out of my busy schedule
Mike was great
Mike was great, a real gentleman and did a perfect job replacing my starter motor at home.
The actual garage were bang on
The actual garage were bang on, the lads kept me updated throughout and dealt with a Warranty Claim brilliantly, the only slight delay was on the AA Smart Care Team and having to provide the Warranty Policy number to 2 different members of staff (Please Note: The only negative is with the AA Smart Care Team and not the garage who were bang on) 👍🏻
I was booked in the garage for MOT
I was booked in to the garage for a 9:30 appointment for my MOT
I arrived at 9.15am
I had to sit and wait for two and a half hours for my car to be done and receive feedback.
I paid for Smart Care for one year in advance. In that year I have had two cars towed away for scrap. I have had no contribution or assistance from Smart Care. I will not be renewing.

AA Approved Garage Network からの回答
I paid for service and the windscreen…
I paid for a car service through the AA and the windscreen washers were empty on my cars return. I tried to chase this up with the AA and didn't get anywhere. I have arthritis in my hands so find doing things like opening the bonnet and changing fluid difficult so after paying a lot of money (£200) to the AA for a service I will now have to pay again to someone else for the work to be done which is not right. It makes me wonder whether the service actually happened and I have paid for a scam. The AA have not helped at all in this matter

AA Approved Garage Network からの回答
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