I have no faults with the work carried out on my car but the garage were unable to deliver my car back the same day as agreed because they didn’t have the required oil !! but promised they would del... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service. I could have given this a 5 start but 4 for not being able to speak to anyone on the call for hours over 2 days. Booking services seem pretty straightforward online, but getting to sp... もっと見る
Excellent customer service from Arena motors efficent and it was serviced and moted very quickly. They even repaired my door mirror no charge. I can honestly say they went the extra mile.
Friendly if rather casual staff. Close to my home so very convenient. My appointment was on October 14 but I later received several Smartcare emails referring to my “forthcoming appointment on... もっと見る
企業が回答しました
企業情報
AA Approved Garage Network について
当該企業による記述
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
連絡先
4.0
ほぼ満足
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The garage was very efficient with the…
The garage was very efficient with the work processes and kept me informed all the time .machanic was excellent and very professional in his job
2026年10月6日
I have no faults with the work carried…
I have no faults with the work carried out on my car but the garage were unable to deliver my car back the same day as agreed because they didn’t have the required oil !! but promised they would deliver the next day at 10.00am as I had to take my husband for a hospital appointment. This didn’t happen and I had to make other arrangements!
2026年10月23日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Disappointing service
Changed date but garage not aware so turned up on original date.
Garage advised email sent through to AA 3 hours before I received the text to authorise work so garage unable to complete same day. Car therefore required to remain in garage until next day causing inconvenience.
Had to call 8 times to get through to AA to change date.
Email received from AA after authorising work to say they had tried to ring me but had incorrect number although received 3 texts to mobile with reminders and request to authorise.
2026年10月23日
AA Approved Garage Network からの回答
Hi Fiona, we're sorry to hear about your experience and the inconvenience caused. We'll make sure your feedback is passed on to the relevant team to look into what happened and help improve our service going forward. Thank you for taking the time to share your experience.
It was so good to have everything done…
It was so good to have everything done for me, I would recommend this experience to everyone. 100%
2026年10月23日
Never again
Booked in early morning for an MOT & service with AA, they gave me 0 communication about what work my car needed doing. I phoned the garage myself and they had been waiting all day for me to approve work on my car, AA hadn’t bothered to contact me about it. Extra day needed for my car, the price they add onto the repairs needing doing is extortionate! I was gobsmacked. £350 extra than an independent garage, nothing to justify that greed, all they do is book your car in. Just go direct with a recommended garage and save your money.
2026年10月23日
AA Approved Garage Network からの回答
Hi, we're sorry to hear about the communication issues you experienced. We understand how frustrating it must have been to have to chase for updates yourself, and we're sorry your vehicle was kept longer as a result. We'll make sure this feedback is passed on to the relevant team. We also appreciate your comments regarding the repair costs and thank you for taking the time to share your experience.
AA Approved Garage Network からの回答
Hi Mickie, we're sorry to hear this and hope you've since been able to raise your concerns so this could be looked into.
AA Approved Garage Network からの回答
We're really happy to hear that 🙂.
Great service
Great service, easy to use online and received service as promised. Car picked up and dropped off as expected on promised timeline.
2026年10月23日
Everything fine
2026年10月22日
I had a good experience booking my MOT…
I had a good experience booking my MOT through AA Smart. Easy to book & affordable, with a good & helpful local garage. Will continue using the AA approved garage.
2026年10月24日
The company was good but AA contact was late and confusing.
The company was good. The contact from AA was terrible. Days after the garage and I had completed our business you sent me updates about the repairs I needed and later still told me I could collect my car. Thanks to the efficient garage I had driven hundreds of miles since the repairs and before your contact.
2026年10月24日
AA Approved Garage Network からの回答
Hi Elizabeth, we're sorry about the delay in our updates and have passed your feedback on to the team so they can look into it. We're pleased to hear your MOT went well and that you received good service from our approved garage. We hope everything is running smoothly now.
Friendly staff and was able to arrange…
Friendly staff and was able to arrange to pop to a coffee shop whilst waiting and was contacted as soon as the MOT was done. Good service.
2026年10月21日
Friendly staff :)
2026年10月21日
Nice experience but with a lot of room for improvement
The booking and collection/return of the car was really smooth. The service itself looked to be well done when checked. The admin leaves more to be desired as the invoice given left out some work done to the car. Also, disappointingly when I got my car back it smelt of cigarettes
2026年10月21日
AA Approved Garage Network からの回答
Hi John, we're sorry to hear about how your car was returned to you and that some items weren't included on the invoice. If you need any help or would like to raise this feedback with us, please get in touch and we'll be happy to look into it.
📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com
AA Approved Garage Network からの回答
We're over the moon with your fab feedback, Roberto 💛🚗.
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