Great customer service and beautiful colors. The team at Violette was very responsive and helpful, which made the experience really pleasant. I ordered two Lip Nectars and I love the shades â... ãã£ãšèŠã
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First of all. I absolutly love the products of Violette_Fr and I have a lot of them. Lips, Eyes, Face, everything is perfect for me. Beyond that I can't understand some worse ratings here. I never ha... ãã£ãšèŠã
Velade lÀnge om jag skulle köpa eftersom det Àr dyra produkter och omdömet var sÃ¥ lÃ¥gt. VÀldigt glad att jag vÃ¥gade dock, Àr precis den typen av lÀppstift jag hoppades pÃ¥ och har aldrig sett nÃ¥got jÀm... ãã£ãšèŠã
So glad I read the reviews before ordering. Found this brand via Sali Hughes who I absolutely respect & trust, my number one resource for researching before buying beauty/skincare/cosmetics. Chec... ãã£ãšèŠã
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VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates oneâs authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violetteâs approach balances the bold with the âau naturelâ, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulasâthese coveted tools help us express moods, nurture imagination, and rediscover self-love.
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Marque non sérieuse fuyez !
Ne commandez surtout pas !
Colis jamais arrivé⊠on me parle qu il est encore en transit.
Marque qui n est pas sérieuse
A fuir !!!!!

VIOLETTE_FR ããã®åç
Colis non livré
Colis non livré, reponses automatiques et contradictoires. Finalement déclaré perdu, il a fallu que je repasse commande moi meme, ils n'ont pas renvoyé un colis, et aucun geste de dedommagement. Colis qui part des US aussi.

VIOLETTE_FR ããã®åç
poor service
One order was randomly canceled, and the next one is late by 2 weeks. Also, too expensive.

VIOLETTE_FR ããã®åç
Love their customer service
Love their customer service. Very professional and friendly.
I received a product - I wasn't satisfied by the consistency of the formula through the bottle (who knows maybe it was all good as I didn't even try it)
I contacted the customer service - they didn't waste my time or make me go out of my way to prove that the product is off. They were extremely swift and quickly offered me options to resolve the issue.
Many brands underestimate the value of customer service. I personally find myself going back to brands that have great customers service because it shows that they value their customers. And the opposite is also true, no matter how much I like a brand, if the customer service isn't good, I am not going back.
As for the products, I have almost all of the collection, and I love them all. Can't say one bad thing. Very unique formulas and colors.
I not only LOVE this brand and everyâŠ
I not only LOVE this brand and every product I have ever purchased (which is quite a few!), but their customer service is also impeccable. Quick and swift responses to any questions or issues which they resolve quickly and efficiently.
Great experience with the Customer Team and amazing products
My experience with the VIOLETTE_FR Team has been truly positive and I absolutely recommend ordering directly from the website. The order was very quickly processed (to be sent from US to Romania) and even though I had encountered a small issue with DHL, that was tackled in great efficiency and kindness by the Customer Experience Team. Despite the order being placed around Thanksgiving in US, the issue was quickly solved and it only took a few days for the package to arrive (around 4 days in all, as clearly stated on the website). Would definitely order again, in full confidence! The lipsticks I got are incredible (bisou balm, plume lip) and exactly what I was dreaming of. For velvety matte fans, you will adore them!
Nothing turned up
Order many weeks ago, and havenât received my purchase. Non existent customer service - Iâve had no response at all to my emails and this is the only way to contact them.
Feels like a scam.

VIOLETTE_FR ããã®åç
Order was never shipped
I like the product, however I do not recommend to order from their website.
Shipping is rather a problem, the time frame mentioned on the website violette.fr does not correspond the reality.
Money was paid but no product was received⊠Is it legal to do so?? So disappointed!!
The customer service was exceptional
The customer service was exceptional, highly ethical, and provided a remarkably swift resolution. Although I initially received an incorrect product, a new order was promptly placed, and I also received a complimentary gift.â€ïž
Thanks violettefr â€ïžð¥°
Excellent and responsive customerâŠ
Excellent and responsive customer service team at Violette_FR. This coupled with an amazing product line will keep me coming back for more.
I had an amazing experience with theâŠ
I had an amazing experience with the costumer service! And the products are absolutely gorgeous! 5 big stars! âïž
Had an issue with a product I received
Had an issue with a product I received, everything was resolved within a few hours. Really happy with their customer service.
Amazing Products and company!
The products are amazing and the cusomter service is excellent - can't reccommend enough!
Had a problem with my order
Had a problem with my order. I accidentally sent to wrong address upon ordering. Immediately reached out to try to correct and they quickly remedied. Great response and follow through.
Best Customer Experience
Amazing customer service and experience! Prompt replies, understood my inquiry / concern, and went above and beyond to ensure a positive customer experience. Absolutely love this company and brand <3 x
I first heard about Violette on youtube
I first heard about Violette as a person it was interest at the first sight, all that wich i care for, natural beauty, growth
Efortless elegance, the nicest pony :)
When i first had Boum Boum that was love at first sight! I never believed in using tones of products but still hadnât met one wich would be enough⊠so today when i still beliebe Iâm
Enough, Boum Boum itâs enoughâŠ
In the mean time i use other products as well only as a way to support her creation.. but i mean it⊠Boum Boum milk can replace all other boring, stressfull almost useless steps.
Her make up is lovely and feminine
I donât buy nothing more somewhere else.
I would also like to mention that iâm curing my psoriasis and the product is the first one wich doesenât bring my skin to bad reactions having such a sensitive teint.
As for the service very competent, carring and promt.
I did have some problems with certain carriers although i live in the heart of MÃŒnich but Violette Fr reacted always serious and quickley .
Iâm absolutely a happy customer
Lotâs of love
Such a unique performance brand
I just love this brand! Not only the products are unique and amazing, but also my experience with the customer service was lovely. I had a problem with one of my orders and they were so helpful and caring. If you love effortless make up and skincare "that does the job", you can't go wrong with Violette fr. I adore the bisou balms and generally the lip products, the blushes, the boum boum milk, her "objet de desir"mirror and the yeux paints for a colourful eyeliner...
I absolutely LOVE all my Violette-FRâŠ
I absolutely LOVE all my Violette-FR lipsticks and highlighter and blush! I have from every single type and they all are amazing. I recommend them all the time. I have never been so obsessed with lipsticks! Violette is worth it! Once you try it, you are going to be obsessed!
Magnifique Violette Fr
I am absolutely delighted with Violette Fr.Their products surpass all my expectations.l eagerly anticipate all new products.They are completely unique.Customer care is excellent also.l sent an email regarding delivery.lt was dealt with promptly with kindness and effiency.Merci Violette Fr Bisous Biisous Joan Casey Cork lreland.
Great customer service
Great customer service! They answer very fast and are extra generous.
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