Mercedes-Benz レビュー 543

Kører dagligt i min mercedes klart en oplevelse og servicen hos MB er bare i orden. OPLEVEDE AT værkstet valgte selv at betale for noget grundet en teknjsk fejl.

De service van mobilo in frankrijk is dramatisch. Ik zou niet aanraden om via mobilo hier je pechgeval aan te melden maar gewoon de ANWB pechservice te gebruiken die super is en die ik gelukkig had om het werk over te nemen wat mobilo had moeten doen.

Brand New Mercedes-Benz EQB 250+ Failed on Day One – No Support, No Courtesy Car, Salary Still Deducted

I ordered a brand-new Mercedes-Benz EQB 250+ in November 2025, delivered on 30 January 2026. On the very first day of driving, after approximately 70 miles, the fully charged battery (showing around 320 miles of range) completely drained without warning.

The vehicle became totally inoperable. I could not change gear, the doors locked, and a message appeared stating:
“Consult workshop without changing the transmission position.”

The car has been with the Mercedes dealer since the second day after delivery. Despite this:

Salary deductions have continued.

No courtesy vehicle has been provided.

Communication from both NHS Fleet and Athlon Mobility Lease Ltd has been poor and unsupportive.

There has been no urgency shown despite clear safety concerns.

I issued a formal 14-day notice to both parties requesting rejection of the vehicle. I received no meaningful response. After informing NHS Payroll about the ongoing salary deductions for a vehicle I cannot use, I then received what felt like a threatening letter from NHS Fleet customer service stating that I cannot reject the vehicle, even if faulty.

They stated that because the scheme is administered through my employer, it is considered an unregulated arrangement by the Financial Conduct Authority (FCA) and therefore does not fall under the Consumer Rights Act 2015 or FCA protections.

To summarise:

• A brand-new vehicle failed dangerously on day one.
• The fault has been verified and the vehicle has remained at the dealer since.
• I have had no courtesy car.
• My salary continues to be deducted.
• My formal notice has been dismissed.
• I have been told I have no consumer protection rights.

This experience has been deeply stressful and completely unacceptable. For a scheme designed to support NHS staff, the lack of accountability, empathy, and practical support is shocking.

I would strongly urge NHS Fleet and Athlon Mobility Lease Ltd to review both their safety procedures and their treatment of customers.

Attention l'achat d'un véhicule électrique Mercedes peut vous coûter très cher et je me dois de partager mon expérience. J'ai acheté un véhicule Mercedes 100% électrique EQA il y a quatre ans 40 000€ environ. En mai 2025, en montant dans mon véhicule après l'avoir stationné deux heures plus tôt, celui-ci ne démarrait pas. Voyant rouge " défaut boite de vitesse". Je fais remorquer le véhicule chez Mercedes. Après un diagnostic (350€), il semble que ce soit le verrou de stationnement. On me présente deux devis. Un devis à 2089 € pour changer le servo moteur qui gère le verrou de stationnement et on m'informe que si ce n'est pas le servo moteur, il faudra changer le moteur électrique pour une valeur de 6 431€ qui viennent s'ajouter au 2 089€.
Finalement je m'en sort pour 2 089€ + diagnostic 350€ mais avec peu de répis puisque moins de deux mois plus tard, trois nouveaux voyants rouges s'allument "défaut batterie", "aller au garage sans redémarrer le moteur" " ne pas remorquer le véhicule".
Diagnostic 350€ et verdict: il faut changer le moteur électrique pour 7 255€. Participation de Mercedes 725€
Je demande à ce qu'on me fournisse le diagnostic afin d'en voir les conclusions que voici:
cause possible: Le composant N129 (calculateur électronique de puissance moteur-alternateur) cause le défaut d'isolement.
Remède possible : Remplacer le composant N129
En réalité, le réparateur m'indique que pour le moment, Mercedes ne donne pas l'autorisation d'ouvrir les moteurs électriques pour en changer les pièces ou les composants qui sont à l'intérieur.
Conclusion: au moindre défaut d'un composant, Mercedes fait remplacer le moteur électrique pour 7 255 € à la charge du consommateur. Manifestement Mercedes ne maîtrise pas la technologie de ses moteurs électriques, en fait supporter les frais à ses clients et à l'environnement.

Mi agradecimiento a Mercedes Vegar Torrevieja. Tuve una avería de pérdida de aceite el mismo día que había realizado el mantenimiento en mi concesionario habitual. Salí de viaje hacia Torrevieja y tuve una pérdida de aceite importante. La grúa me llevo al concesionario Mercedes Vegar Torrevieja. Donde nunca había acudido. Me solucionaron el problema y además documentaron con fotos y vídeo el origen de la avería. También reclamaron el importe de la factura a mi concesionario Mercedes habitual. De la gestión de todo el proceso se encargó el Asesor técnico D. Ismael Jimeno. Mis agradecimientos por el trato recibido.

Après une analyse approfondie des sièges arrière, je confirme un confort remarquable et une excellente tenue.
Cuir souple, lumière tamisée, tension parfaitement calibrée… tout frôlait la perfection.
Seul détail technique : l’espace arrière semble optimisé pour le romantisme, mais légèrement restrictif pour les ambitions olympiques.
Quelques centimètres supplémentaires seraient appréciés par les utilisateurs… créatifs.
À quand le pack “Glamour Performance” ? 😌🚗

I had an amazing experience buying my new car from Mercedes-benz in Northampton UK.
My Salesman was Baldip Kang . From the very start of the process to handover Baldip was polite knowledgeable friendly and very professional without being pushy. All of my questions were answered with precision and confidence. Baldips knowledge of the technology and of the car that I was interested in buying was inspiring. He explained all payment options perfectly but ultimately left the final decision to myself. I bought a Mercedes CLA AMG 200. So far the car has fulfilled all expectations.
Mercedes-benz look after this man Baldip. He is an asset to the company .
Many thanks.
Martin Lovatt.

I had a part issue , I rang Head office and told them about my complaint.The issue was raised.Was told someone would get back to me probably within 48hrs .That never happened.So I rang Head office again this time raised a complaint.Still no definitive answer.So poor. I rang Mathew Pearson in Milton Keynes .He sourced the part .And ordered for me .Would highly recommend him.But head office and parts for Mercedes Benz not so much !!Disgruntled customer.Not happy ..

Ho resistuito una Smart elettrica dopo 4 anni di noleggio a lungo termine. Avevo nel contratto una franchigia di 500 euro per danni causati per mia colpa o subiti senza sapere il colpevole. Dopo 4 anni, alla restituzione, é venuto il perito che ha scritto: qualche piccolo (millimetrico) borlo sulla carrozzeria (che mi sono trovato), qualche borlo nel montante interno porta (perché la cintura di sicurezza non è mai rientrata spontaneamente dall'inizio e quindi il gancio è rimasto incastrato nella chiusura). Mi ha addirittura contestato cone danno il consumo della gomma inferiore della portiera lato guida perché ovviamente dopo 4 anni si consuma a forza di entrare basta sfiorarla con la scarpa. Costo stimato riparazione circa 900 euro. Io tranquillo perché la franchigia è di 500. Mi addebitano invece tutti i 900 euro. Telefono e mi prendono davvero prr i fondelli. Secondo loro avrei dovuto aprire un sinistro ogni piccolo borlo. Ribatto ovviamente che se ogni riparazione fosse stata, come sarebbe stata, sotto i 500 euro avrei dovuto pagare lo stesso ogni danno. Loro confermano. Quindi attenzione: Ogni minima riga o segno di usura normale del tempo ve la dovete pagare per intero indipendentemente dalla franchigia che avete. Si fa presto con qualche borlo ad arrivare a 1000/2000 euro che, diciamolo chiaramente è la rata di chiusura che si sono inventati e di cui non ti dicono niente

Dee our salesman at lakeside as always was excellent he sorted out a car for my wife which was the 6th car we have bought from him
A very trustworthy man
Keith Chipperfield

Hoy después de varios intentos frustrados he sido contactado por Mercedes Murcia ( Amparo Arenas González) que ha resuelto sobre la marcha todos mis problemas de conectividad con el coche. Quiero destacar la amabilidad exquisita de Amparo, y su profesionalidad solucionando en poco tiempo lo que otros ni se molestaron en considerar. Sólo puedo decir es que tan solo con una actitud proactiva se ganan clientes y gracias a eso, Mercedes Murcia se ha ganado uno más. Gracias

Mercedes should be genuinely worried about the volume of bad reviews — because now I understand why they exist.

This review is about a Mercedes EQS 580. After a Tesla Model S (which I was very happy with — if only Musk wasn’t involved), I assumed switching to Mercedes would be a safe, premium choice. I was wrong.

Beyond the endless mechanical issues, what really destroys the experience is the complexity of the software and the total lack of communication. Even worse: the warranty handling feels random — one time it’s covered, the next time it suddenly isn’t, with no clear consistency.

And then there’s another truly irritating part: paying extra for “digital extras” (even the name is laughable). In 2026. I refused to pay, and as a result, several remote/app functions simply disappeared.

Now I see other packages “expiring” too — an Individualisation package (“give your Mercedes more individuality with creative, varying functions”) and an Entertainment package (“always listen to your favourite station in high quality, wherever you drive”). What does this even mean? And, let me guess: they want you to pay again.

The software is equally baffling: compared to Tesla’s interface — which feels as intuitive as an iPhone — the EQS software feels unnecessarily complex and confusing. Even senior Mercedes people have acknowledged to me how complex the EQS software is; the fix is obvious (a proper, full software overhaul/update), but from Mercedes it’s just silence.

This is first-class disappointment. Mercedes seems completely unaware of the damage they’re doing to their brand.

My first Mercedes — and my last.

Bought a car for over 100k CHF and you get treated like you're using a cheap app. As soon as the free period expired, the menu for map updates was simply deleted from the portal entirely. For a premium vehicle costing 100,000+ CHF, it is an absolute disgrace to demand an additional subscription for navigation. Pure rip-off!

I went to purchase my CLA from Mercedes from Leeds. I was welcomed by David who listened to what I want and within my budget. He went the extra mile to check everything and reconfirm I was happy. David I can only Thankyou for such amazing customer service.

I am writing this with deep disappointment as a loyal Mercedes-Benz customer and fan of the brand for over 10 years.

My vehicle was purchased from an authorised Mercedes-Benz dealership in Croydon and has been serviced exclusively within the official network for the past four years, at significant personal cost. Shortly after a full authorised service, the engine suffered a serious failure affecting cylinder 1, leaving the car not drivable.

This situation has already caused me additional expenses and stress. What has been most upsetting is the response from management — I was blamed as the customer without any proper technical investigation of my vehicle, and made to feel that responsibility was simply pushed back onto me.

I am sharing photos so others can see what kind of “fault” could realistically belong to a customer who has trusted and paid for authorised servicing for years. The lack of care and empathy shown so far feels unfair and deeply disappointing.

I still want to believe in Mercedes-Benz UK, and I sincerely hope this case will now be reviewed urgently at a senior level and handled in a way that reflects the values the brand claims to stand for.

He tenido un problema con mi vehículo al pasar su 1ª ITV debido al faro izquierdo de color azul

He reclamado al concesionario STERN MOTOR de Sabadell; y me han confirmado que Mercedes Benz no se hace carga de la reparación del vehículo; y me pasan un presupuesto de 2.141,22€

No estamos dispuestos a pagar esta cantidad; y hemos puesto una reclamación / denuncia al taller STERN MOTOR y a la OCU

Solamente queremos que el taller STERN MOTOR y MERCEDES BENZ se hagan cargo de la reparación; ya que estamos perdiendo dinero debido a este problema.

Thank you for your response. However, there is no need for a meeting or further discussion.

I have close family members who work for other premium brand dealerships, and they have confirmed that this type of response is standard wording and rarely leads to any meaningful action. I am not interested in a conversation that goes nowhere.

What I want is accountability and real change. The two individuals involved should not be interacting with customers going forward — whether that means removal, replacement, or reassignment away from customer-facing roles. Their attitude and lack of basic customer service are completely unacceptable for a supposed premium brand.

The front desk in particular needs to be staffed by someone who greets customers with a smile, shows genuine respect, and actually knows what they are doing. What I experienced was dismissive, unprofessional, and poorly managed, and it reflects badly on Mercedes-Benz as a brand.

Unless genuine action is taken, this response feels like damage control rather than a sincere attempt to improve service standards.

I am extremely disappointed because I need to install a tow bar on my Mercedes GLS, but the dealership informed me that they do not approve the installation of an original Mercedes tow bar after purchase. You invest a significant amount of money in a premium vehicle, own one of the few cars capable of towing up to 3,500 kg, yet you are not allowed to install a tow bar at a later stage. Therefore, my advice is clear: either purchase the vehicle already equipped with a tow bar, or do not purchase this model at all.

Die Mobilitätsgarantie ist ein Witz. Nachdem ich einen Frendverschuldeten Unfall hatte, habe ich über „me -Connect“ angerufen.
Alle Fahrzeugdaten waren bekannt.
Der Abschlepper der bestellt wurde konnte mein Pkw nicht aufnehmen.
Der neue Abschlepper sollte nochmal 2 Stunden dauern und als er endlich kam nach insgesamt nun über 3 Stunden, hätte er mein Fahrzeug zwar aufnehmen können, wollte mich aber nicht in die mit Mercedes vereinbarte 35km entfernte Werkstatt bringen.(Laut Mercedes 50km Umkreis die haben es extra am Telefon gecheckt mit Adresse und bestätigt)
Sodass ich schlussendlich selbst mit dem kaputten PKW gegen jeden Rat über die Autobahn in die Werkstatt an meinem Wohnort gefahren bin.
Weder ADAC noch der tolle Mobilitätsservice fühlten sich für das stundenlange Dilemma verantwortlich.
Wenigstens war der Service in der Werkstatt vor Ort wieder vernünftig.

Disgusting customer service. Especially from the receptionist Lily who seems very dim witted and department services. Give no respect to customers and staff aren’t aware of upcoming scheduled appointments and took 3 hours to do something that should have taken no more than 45 minutes.