Mercedes-Benz レビュー 543

I had my first ever Mercedes-Benz Service B and MOT carried out at the Eastern Western
service facility in Edinburgh, and the experience was genuinely outstanding from start to finish.

From the very beginning, the team were completely flexible with timing and gave me full control over when I dropped the car off, which made fitting the service around work effortless. Communication throughout the day was excellent — clear, proactive and professional. The Vehicle Health Check video and checklist were exceptionally thorough and gave me real confidence in the condition of the car. When I authorised additional work, my service manager called me at 1:30pm with a revised collection time of 4:30pm, and I arrived at 4:20pm to find the car ready and waiting exactly on time. That level of organisation and reliability is rare and hugely appreciated.

The service manager was outstanding — calm, professional, and welcoming. He took the time to summarise everything clearly when I arrived, arranged my courtesy car smoothly, and even drove my own car up to the foyer so I could get straight in, which felt like a true valet experience. Despite me being on the younger side and this being my first Mercedes service, I was entrusted with a 2025 AMG hatchback as a courtesy car, which felt like a mark of customer respect. It left a very strong impression of Mercedes-Benz as a brand that greatly values every one of their customers.

The car was returned perfectly cleaned inside and out, the staff were friendly and courteous throughout, and the pricing was clearly thought through based on my specific vehicle and requirements — transparent, fair, and exactly what I would expect from a premium manufacturer.

This was an exemplary service experience and has completely reinforced why I chose Mercedes-Benz.

gebruik geen Mercedes Me Charge. De tarieven zijn hoog. En belangrijker: de facturatie is amateuristisch. Facturen komen niet binnen en worden daarna uit handen gegeven bij een Duits incassobureau.

For over 40 years of driving, I have driven BMW, Audi and some Japanese makes, this was the first time I got my dream car Mercedes Benz GLE from Mercedes Authorised Dealership in Milton Keynes but soon after had issues with Sensor Unit (Alarm), and then Crabbing Noise when turning the front wheel, and it seems getting worse, I contacted the Dealership but the Sales person flogged me off, I asked to speak to Manager but he dint come on the phone nor responded? I contacted 2 other local dealerships and got a mixed message, One stating I have to get Diagnosis done at a cost of £200 + VAT, the other said this was a common fault / issue with Mercedes GLE / SUV's, not sure what is what but I don't feel comfortable driving this car. All I requested is for Mercedes to do the Diagnosis (Free of Cost) and advise if there is an issue or not? How it could be fixed?
Third dealership advised without seeing the car, that it could be a diff issue and may need to be replaced at a cost £3,800 + VAT for the part + Labour?
I then contacted Mercedes Head Office Ref: Jim who responded by abruptly that they cannot do anything and that I should contact the dealership I got the car from, which I had already done prior contacting the MB Head office.
No one at Mercedes is bothered to help / discuss the issue? All they are interested in is MONEY. No consideration for Customer.
I will never buy a Mercedes again.
Very Very Disappointed with Mercedes Customer Service / Brand, a bunch of cowboys nothing more.

I am genuinely disappointed by Mercedes’ decision to charge a subscription to enable Adaptive Cruise Control on a €90,000 car.

ACC is included as standard on many new vehicles that cost one third of this price. I chose Mercedes knowingly and willingly pay a premium for the design, driving experience, and brand value. But charging recurring fees to unlock functionality that is already physically present in the car crosses a line.

This subscription model feels like squeezing loyal customers rather than rewarding them. Features like ACC should be part of the ownership experience, not an ongoing revenue stream.

Once my company lease ends, I will seriously reconsider staying with the brand and likely move to a manufacturer that does not monetize its loyal customers in this way. Frankly, it is not surprising that Mercedes sales are under pressure if this is the direction being taken.

Purtroppo è il momento di realizzare come non basta più scegliere una vettura di un marchio premium per ricevere un servizio premium...
GLC 4matic 300DE, valore di mercato circa 80.000; e scopri che, con tecniche commerciali al limite dell'anatocismo, per utilizzare servizi che ormai trovi anche su una Skoda a caso ...
DEVI PAGARE UN ABBONAMENTO MENSILE...TIPO APP DI STREAMING O SERVIZI DIGITALI...
Tristemente ho realizzato come ormai Mercedes non abbia più coerenza fra quanto dichiarato e la politica commerciale, perché una volta, l'auto sarebbe costata qualche centinaia di euro in più ma si sarebbero vergognati a chiedere ad un cliente poche decine di euro al mese per attivare il riconoscimento dei cartelli stradali, o il diario di bordo!!!!
Oppure, un cliente che sceglie Mercedes pensando al brand che era e decide per un noleggio LT disposto a pagare per il servizio che riceve; scopre che poi deve attivare un abbonamento da qualche centinaia di euro su una app....nonostante una vettura dai 1.100 ai 1.300 euro al mese, non l'ultima promozione sul mercato!
Perchè mi viene in mente l'anatocismo?
semplice...la vettura non è cheap, questi servizi sono già previsti ma per attivarli è richiesto un ulteriore piccolo costo...sarebbe come se un "presunto" HOTEL 5 STELLE, CHIEDESSE 10 EURO PER L'ACCESSO ALLA PISCINA, O PER FARSI PORTARE UN THE IN CAMERA....
Una volta la differenza fra certi brand, la trovavi proprio nel dettaglio di una vettura e nel servizio che veniva offerto, una volta, appunto, quanto la stella sul cofano aveva un valore...
Come sei caduta in basso, mercedes mia....

I recently experienced a breakdown with my E-Class, and Mercedes Mobility was absolutely outstanding. They quickly arranged transport to the repair shop and got my car back on the road with remarkable efficiency. I must say, I am very, very impressed by the speed and level of service. This kind of support truly enhances the experience of owning a Mercedes and strengthens my loyalty to the brand.

We call merc benz ref to new CLA 220 no call back from Birmingham dealership call in 2 times to busy we will call me still waiting . Still same old poor service since 2009 when they was selling preg cars for same price as new cars keep away from this dealership think they want to just up sell to customers .
They do not like customer that know they want .

Waardeloze beloftes van MB klantenservice.(Medewerker J)
Veel problemen met mijn nieuwe cLa auto,en medewerker belooft van alles en uiteindelijk heb ik de auto verkocht,en is er daarna geen tegemoetkoming meer voor alle ellende.
Komt met de flauwe opmerking omdat ik de auto verkocht heb.MB klantenservice de slechtste klantenservice van alle merken.

My husband spoke to Donna who was exceptional. Smart car won’t charge and she easily and quickly organised breakdown response to home as within warranty. Her manner is exceptional, professional, efficient, friendly and in control. exceptional customer service which is so rare.

Owner of 3 Mercedes vehicles, among them a 2021 Mercedes EQC 400 with 85,000 km.

The vehicle has suffered a failure of the electric motor, confirmed by an official Mercedes-Benz dealer, with a repair estimate of >€8,000.

An electric motor is not a wear-and-tear component and such a failure at this mileage is, in my view, unacceptable for a premium electric vehicle. Despite a full Mercedes service history, both Mercedes-Benz Spain and Mercedes-Benz AG have refused any goodwill repair or commercial support.

This experience seriously undermines my confidence in the brand and its commitment to electric mobility.

Pas op voor de mobiliteitsgarantie! Zware verborgen kosten!

I am the original owner of a 2021 GLE, purchased in April 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles - Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suffered a catastrophic and complete engine failure on November 12, 2025. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning. Mercedes USA has offered no assistance regarding the current inoperable car that I own, despite the fact that they are very well aware of the engine issues that the C class and the GLE are currently experiencing. The Service diagnostic states the car timing chain jumped and resulted in catastrophic failure. Buyers beware, check on any Mercedes with 2.0-liter inline-4 turbocharged gasoline engine. Unfortunately, this engine has exhibited alarming defects, typically surfacing shortly after the expiration of the manufacturer’s warranty. Drivers face severe mechanical issues, with dramatic repair costs.

Lamentablemente, mi experiencia con Valdimotor Mercedes Sagunto ha sido muy decepcionante. Llevé mi Mercedes del año 2005 porque tenia una pérdida de potencia y tiraba mucho humo negro por el tubo de escape. Al principio, me dieron un presupuesto de 930€, pero, sorprendentemente, este se incrementó dos veces según lo revisaban, hasta llegar a los 2210€, una cantidad que tuve que pagar para poder llevarme el coche.
Sin embargo, al llevarme el coche, la tercera luz de freno no funcionaba, me dijeron que tendrían que revisar todo el cableado, al coche le cuesta arrancar, cuando a pesar de la avería, eso JAMAS le a pasado y me dicen que el motor tenia varios problemas y ellos solo se han centrado en lo de la potencia y el humo, y cuando llego a casa, resulta que el maletero NO abre.
Es frustrante pagar una cantidad tan alta de dinero y recibir el coche con nuevos problemas que no tenia antes de la reparación. La falta de atención al detalle y la calidad del servicio dejan mucho que desear para un concesionario oficial Mercedes.
No recomendaría este concesionario a nadie que busque un servicio profesional y de confianza a pesar de ser el concesionario oficial. Esperaba un trato más transparente y un trabajo bien hecho, pero mi experiencia fue todo lo contrario.

Erg teleurstellende service, brandstofpomp na 3 jaar slijtage, schade circa 10k en geen enkele coulance… waren heel tevreden met onze Mercedes Sprinters maar nu maar eens kijken naar een ander merk 😔

I bought a mercedes c200 model2025 i have a problem in the brake caliper i put the car at the agency in dubai since 25/11/2025 and until now still searching fir the spare parts it is not available in all the gulf area and they order it and it will come on the 2nd week of January 2026 so i have to wait more than 45 days to get my car i think this will never happen in a respectable maker like BMW

Vandaag mijn Mercedes naar de dealer gebracht. Ik kwam thuis uit de garage en ineens viel het glazen dak van mijn EQS in wel 1000 stukjes over me heen. Niets erop gevallen, zomaar ineens.
Op internet staat dat dit vaak voorkomt bij de EQS. Dus gewoon een fabrieksfout. Bij de receptie van de Mercedes dealer ASV vertelde ze me dat zoiets geen garantie is. Heel Erg vreemd als veel EQSen er last van hebben.het internet staat vol met dezelfde klachten over de EQS. Ik ben 40 jaar tevreden Mercedes rijder geweest. De EQS is een hele slechte auto onbetrouwbare auto, de slechtste ik ooit heb gehad. En Mercedes doet alles om onder garantieklachten uit te komen.ik adviseer dan ook iedereen om geen Mercedes meer te kopen, er zijn nog wel fatsoenlijke andere merken. Binnenkort heb ik een interview met een bekent auto maandblad, daarin kan iedereen dan lezen hoe slecht Mercedes is geworden en dat vooral hun service en garantie zware oplichting is en voor de consument een ellende.Hou het allemaal goed in de gaten want ik openbaar dus binnenkort nog veel meer waardeloze praktijken van Mercedes Benz. Peter.

Nouvelle CLA full électrique. Un look agréable, fluide, une bonne tenue de route et une grande autonomie. Mauvaise surprise après 550 kms !! Bug ? Panne ? Impossible de redémarrer. Ecrans avec plein de message d'erreurs, direction coincée, pédale bloquée... Angoisse, et panique à bord. Service SAV aimable, mais impuissant, donc, il réserve un technicien... Entre temps, une heure plus tard, surprise, la belle CLA redémarre à nouveau. Retour hyper prudent à 50 kms/h, et maintenant ? "Surtout ne faites pas de longs trajets" A ce tarif là, il y a de quoi être en colère. Après un RDV URGENT au garage et une mise à jour... les bugs semblent s'atténués. A suivre, l'expérience MERCEDES.

I recently had the misfortune of damaging one of my tyres after hitting a pothole. Unfortunately, I was let down by RAC, who never came out to assist me, and I had to abandon my car overnight. The next day, I contacted Mercedes-Benz of Salisbury, and from that moment onwards, the experience was nothing short of outstanding.
The support team were incredibly apologetic about the issues with RAC and made everything easy from the start. My car was collected from Ringwood the very next day, and once it arrived at the garage, I received a call from Harrison. His professionalism and customer service were exemplary—he kept me updated throughout the process, handled all the insurance details seamlessly, and let me know exactly when my car was ready for collection.
When I arrived to pick up my car, Linda greeted me warmly and provided the same high level of customer care. Both Harrison and Linda went above and beyond to ensure the whole experience was smooth, stress-free, and reassuring.
Thank you to Harrison, Linda, and the entire team at Mercedes-Benz of Salisbury for your kindness, efficiency, and top-rate service. You turned a difficult situation into a positive experience, and I couldn’t be more grateful.

I paid a £500 deposit to Group 1 Automotive (Mercedes-Benz approved dealership) purely to reserve a car so I could view and test drive it.

When I attended, the vehicle was in poor condition and far below the standard expected from Mercedes-Benz. I therefore rejected the car immediately and requested a refund of my deposit.

That was over five days ago.

Despite making multiple complaints to both Group 1 Automotive and Mercedes-Benz directly, I am still waiting for my £500 to be refunded. I have received no meaningful updates, no resolution, and no sense of urgency.

This is a straightforward refund for a vehicle that was rejected, yet I am being forced to chase repeatedly for money that clearly should have been returned already.

The lack of accountability, communication, and basic customer service from both the dealership and Mercedes-Benz has been extremely disappointing. This experience has seriously damaged my trust in the brand and its approved dealer network.

I would strongly advise others to be very cautious about paying deposits until this issue is resolved.

my brother in law has a mercedes car, i took a ride with him, and daaamn it feels like you are in a luxur hotel.
Everthing is just bomb, from leather, to acustics, to touch panel, to drive, the sound...
but when I heard how much he paid, I am like broooo, it is expensive yes, but i think it worths its money, german quality stands out