Lucy at Sefridges / Trafford was superb. She gave me honest and open advice with style, along with help and choices with engraving. Lucy at Selfridges gave me plenty of options; she was patient,... ãã£ãšèŠã
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Great service from Harley after several attempts to get the same issue resolved numerous times! I had found the bracelet I had ordered just over a week ago now had a significant discount. I... ãã£ãšèŠã
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I love this shop whether itâs shopping online or in any of the stores. The products are excellent great choice great quality but the after service Care is exceptional. Iâve had occasion to return two... ãã£ãšèŠã
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Sadly, my necklace broke. I was really impressed to see that Monica Vinader offer a 5 year warranty and repair service but unfortunately I couldnât find my order number from 2022. Jacob from customer... ãã£ãšèŠã
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Monica Vinader ã«ã€ããŠ
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About Monica Vinader
Made to empower, uplift and endure. Monica Vinader pioneered high-quality, affordable luxury jewellery that helps you feel more like you.
Monica's unique designs are sustainably made and have a diverse celebrity following, including Bella Hadid, Olivia Palermo and the Duchess of Cambridge.
And, more importantly, they're worn by you. An MV piece is a memento you can keep close every day.
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Holkham Studios, NR23 1SH, Wells-next-the-Sea, è±åœ
- 0208 787 5777
- www.monicavinader.com
4.7
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Phenomenal customer support
I genuinely canât believe how quickly Samina responded to my query and resolved it. All out of hours too. Phenomenal customer care
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hi there! Many thanks for your kind review - very much appreciated. I will pass your comments onto Samina :) If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
Lovely gift
This is nice jewellery - it makes a good gift. It comes with a 5 year guarantee. The company delivered on time and there is the option for recyclable packaging, which still looks reasonably smart.
2026幎3æ19æ¥
Monica Vinader ããã®åç
Thanks so much for your wonderful review Kirsten, we appreciate you taking the time to send this feedback!
Lois, Team MV x
The service and customer care isâŠ
The service and customer care is brilliant and the money returned straight away
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hi Kamila,
Thank you for taking the time to leave us a review, we really do appreciate the feedback. I am so pleased to hear that you have had a great experience shopping with us and rate the service we provide! If you ever need assistance with any of your MV pieces, please do not hesitate to get in touch.
Jason - The MV Team
My daughters purchased me a gold wishâŠ
My daughters purchased me a gold wish bone bracelet over a year ago which I wear almost everyday, unfortunately it began to tarnish in one area. I made my daughters aware who lives in the UK with myself living in Canada. The customer service was wonderful. I shipped my bracelet back to the UK and received a new one in just under 2 wks. I just want to say thank you for your prompt response of return. I am wearing the bracelet right now
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hi Qu, I am so happy our team managed to get this resolved for you so quickly! We are so happy your much loved piece is back with you again :D Milla, The MV Team
Great customer service from Harley
A month old bracelet has its endcap broken. Customer service Harley is extremely helpful and diligent in assisting my case to repair a damaged bracelet. She helped assessing the case and provided some options and offers to see how to best suit my needs and also tried to be quite timely in her responses.
Not sure if the product quality issue I encountered was just a one-off, but definitely superb customer service from Harley.
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hi Roy,
Thank you for taking the time to leave us a review, we really do appreciate it! We are delighted to hear that Harley was able to assist you and resolve your issue. If we can be of further assistance in the future please do not hesitate to get back in touch.
Jason - MV Team
Great Jewellery and friendly support team
Regularly visit the MV website as they have such lovely designs. The support team via chat are always super responsive and helpful with any questions I have. Special shoutout to Jacob who helped me track down an order that I sent back to be resized but was refunded in error. He sorted it so the item I previously bought in the sale was honored at the same price and a correct size sent back to me.
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hello There Robyn, Thank you very very much for your shoutout to us as a store but also your specific shoutout to our amazing colleague Jacob as these kind words really do push us along to keep providing the best service and experience we can for people! It is encouraging all around and truly appreciated so thank you and do come back anytime as we're here :))Â Jordan, Team MV x
Very helpful service
Very helpful service. Jacob dealt with my issue in a timely fashion, very friendly also.
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hello Megan, Thank you for your lovely feedback! We are thrilled Jacob could assist you and please don't hesitate to reach out if you ever need any assistance. Have a lovely day! Cora The MV Team x
Monica Vinader always make it so easyâŠ
Monica Vinader always make it so easy to solve any issues. Jacob was really helpful when I wanted to exchange part of a gift
2026幎3æ20æ¥
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Monica Vinader ããã®åç
Hi Hannah! Thank you for taking your time to leave a review. We are so glad Jacob was able to help you with your exchange, and we hope to serve you again soon! ð
My delivery was very late and veryâŠ
My delivery was very late and very little compensation
2026幎3æ19æ¥
Monica Vinader ããã®åç
Hi Snehal,
Thank you for taking the time to leave us a review, we really do appreciate the feedback.
I am sorry to hear that your order arrived late, I can understand how disappointing this must have been. In this case, I see that your parcel became lost with the courier, for which we apologise, it is of course not something we would expect. As soon as this was identified a replacement was sent out on an Express Service and the delivery charge refunded as a gesture of apology. If you would like to discuss this further with the team, I would suggest reaching out to us on customercare@monicavinader.com.
Jason - The MV Team
Monica Vinader always provide greatâŠ
Monica Vinader always provide great customer service and it's been proved yet again. I just had an issue I needed help with and Harley was so incredibly helpful and efficient, helping me resolve it all quickly and easily. Well done Monica Vinader - wish all companies were this great to deal with!
2026幎3æ19æ¥
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Monica Vinader ããã®åç
Hi Davinder, I am so happy our incredible Harley was able to help with your query! Your feedback means the world to us, and we cannot wait for you to shop with us again soon :D Milla, The MV Team
Good service good quality wife veryâŠ
Good service good quality wife very happy
Happy wife happy lifeðð»
2026幎3æ19æ¥
Monica Vinader ããã®åç
Hi There, Thank for taking the time to leave us the feedback! We are so happy to hear your wife loves her new pieces as much as we love them- we can't wait to help you grown your MV collection :D Milla, The MV Team
Excellent communication
I appreciate the fast and detailed responses I received from Harley, a member of the Customer Care team. The communication was very good and fast and I received all the answers I needed to my questions.
2026幎3æ19æ¥
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Monica Vinader ããã®åç
Hi Cristina, Thank you for taking your time to leave such a lovely review! We are delighted that Harley was able to assist you, and we hope to serve you again soon! ð
I have been Buying from monica vinada
I have been Buying from monica vinada
for probably 8 yrs now.
Every thing has always been so wonderful the way itâs packaged is Stunningly Beautful.
I had a few problems as i broke things and i wanted to get them repaired the customer service is Exceptional nothing compares to this company to be honest.
The quality of the Jewellery is like nothing iâve purchased before.
I will defiantly be back to purchase lots more items.
Thank you so much for all your help in customer services wow what A Team.
Thank you again for every thing.
Kindest Wishes.
Lisa
2026幎3æ1æ¥
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Monica Vinader ããã®åç
Hello there Lisa, if we could write reviews for our own beautiful reviews we would do so because wow but instead - we will all just say thank you for such warm and kind words about us as a brand and us as a team. Often people say 'No problem' but when we do, it's genuine as it is really a joy to help :)) at least you know that for another 8 years, we are here, open and ready to support wherever we can. Thank YOU for being with us so long from Jordan, Team MV x
I love their jewelry
I love their jewelry. It looks so amazing. Their customer service is amazing...the way I was always taught customer service should be
2026幎2æ8æ¥
Monica Vinader ããã®åç
Hey Theresa,
Thank you so much for taking the time to leave us a review on TrustPilot, I am so happy hear that you love our pieces as much as we do and find out Customer Care Team to be absolutely amazing!Â
Harley
The MV Team
first time shopping with MonicaâŠ
first time shopping with Monica Vinader, didn't even know what gold vermeil was at first but I have to admit that I am overly impressed by their customer service team . Spoke to Harley on WhatsApp got back me quick time and sorted me out was expecting to wait at least an hour or something. Missus loves the bangle too so brownie points for me ð
Chat AI gets a little annoying but gets the job done and well worth the patience
I will definitely be back...
2026幎3æ18æ¥
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Monica Vinader ããã®åç
Hi ChrisÂ
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that your first shopping experience with Monica Vinader was a positive one!Â
We understand that sometimes interacting with Chat AI can be a bit frustrating - your patience means a lot to us, and weâre continuously working on improving our service to make it even better.
We look forward to welcoming you back soon! ð
Kind regards, Rosie at Team MV
Samina was super helpful
Samina was super helpful! addressed my query within minutes.
2026幎3æ18æ¥
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Monica Vinader ããã®åç
Hi There, Thank you so much for your glowing review! I am so happy our wonderful Samina was able to support with your query! If we can support in the future please don't hesitate to let us know :D Milla, The MV Team
seamless shopping and exchange
seamless shopping and exchange. Their customer service is amazing . My issue was resolved in no time and the agent was very kind.
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Monica Vinader ããã®åç
Hi!Â
Thank you so much for your glowing review about Monica Vinader, I'm so pleased to hear that you had a lovely experience with ourselves and that the issue you encountered was resolved very quickly and you found our team to be kind!Â
It's always what we stride for here at Monica Vinader, and It's that level of service we always will aim to provide no matter what!
Harley
The MV Team ð
Above and beyond support
Jordan within the customer support team was amazing and went above and beyond anything I expected to resolve my issue.
I have nothing but great things to say about the support I have received and the way my case has been resolved.
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Monica Vinader ããã®åç
Hi Louise, thank you for such wonderful feedback, we will make sure our amazing Jordan know how thrilled you are :)Â I am so happy she was able to support with your query and we look forward to helping you grow your own Monica Vinader collection in the future! Milla, The MV Team
Lovely
Lovely Lady, Harley helped fix my delivery issue today. Went out of her way! Even provided extra gift wrapping!
Thank you so much!
2026幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Monica Vinader ããã®åç
Hello Zehreen! Thank you for your glowing feedback. We are thrilled Harley was able to help you and provide a lovely gesture of gift wrapping to ensure your order was extra special! Please do not hesitate to reach out again if you ever need any assistance. Have a lovely day! Cora The MV Team x
Monica Vinader ããã®åç
Hello there Karen, Thank you very very much for sharing your thoughts towards our lovely pieces - what a lovely thing to say so we truly appreciate it! We hope you continue to love all that you have for years to come and we'll be here if ever you need us ! Jordan, Team MV x
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