Lucy at Sefridges / Trafford was superb. She gave me honest and open advice with style, along with help and choices with engraving. Lucy at Selfridges gave me plenty of options; she was patient,... ãã£ãšèŠã
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Lucy at Sefridges / Trafford was superb. She gave me honest and open advice with style, along with help and choices with engraving. Lucy at Selfridges gave me plenty of options; she was patient,... ãã£ãšèŠã
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Great service from Harley after several attempts to get the same issue resolved numerous times! I had found the bracelet I had ordered just over a week ago now had a significant discount. I... ãã£ãšèŠã
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I love this shop whether itâs shopping online or in any of the stores. The products are excellent great choice great quality but the after service Care is exceptional. Iâve had occasion to return two... ãã£ãšèŠã
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Sadly, my necklace broke. I was really impressed to see that Monica Vinader offer a 5 year warranty and repair service but unfortunately I couldnât find my order number from 2022. Jacob from customer... ãã£ãšèŠã
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About Monica Vinader
Made to empower, uplift and endure. Monica Vinader pioneered high-quality, affordable luxury jewellery that helps you feel more like you.
Monica's unique designs are sustainably made and have a diverse celebrity following, including Bella Hadid, Olivia Palermo and the Duchess of Cambridge.
And, more importantly, they're worn by you. An MV piece is a memento you can keep close every day.
Holkham Studios, NR23 1SH, Wells-next-the-Sea, è±åœ
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I genuinely canât believe how quickly Samina responded to my query and resolved it. All out of hours too. Phenomenal customer care

Monica Vinader ããã®åç
This is nice jewellery - it makes a good gift. It comes with a 5 year guarantee. The company delivered on time and there is the option for recyclable packaging, which still looks reasonably smart.

Monica Vinader ããã®åç
The service and customer care is brilliant and the money returned straight away

Monica Vinader ããã®åç
My daughters purchased me a gold wish bone bracelet over a year ago which I wear almost everyday, unfortunately it began to tarnish in one area. I made my daughters aware who lives in the UK with myself living in Canada. The customer service was wonderful. I shipped my bracelet back to the UK and received a new one in just under 2 wks. I just want to say thank you for your prompt response of return. I am wearing the bracelet right now

Monica Vinader ããã®åç
A month old bracelet has its endcap broken. Customer service Harley is extremely helpful and diligent in assisting my case to repair a damaged bracelet. She helped assessing the case and provided some options and offers to see how to best suit my needs and also tried to be quite timely in her responses.
Not sure if the product quality issue I encountered was just a one-off, but definitely superb customer service from Harley.

Monica Vinader ããã®åç
Regularly visit the MV website as they have such lovely designs. The support team via chat are always super responsive and helpful with any questions I have. Special shoutout to Jacob who helped me track down an order that I sent back to be resized but was refunded in error. He sorted it so the item I previously bought in the sale was honored at the same price and a correct size sent back to me.

Monica Vinader ããã®åç
Very helpful service. Jacob dealt with my issue in a timely fashion, very friendly also.

Monica Vinader ããã®åç
Monica Vinader always make it so easy to solve any issues. Jacob was really helpful when I wanted to exchange part of a gift

Monica Vinader ããã®åç
My delivery was very late and very little compensation

Monica Vinader ããã®åç
Monica Vinader always provide great customer service and it's been proved yet again. I just had an issue I needed help with and Harley was so incredibly helpful and efficient, helping me resolve it all quickly and easily. Well done Monica Vinader - wish all companies were this great to deal with!

Monica Vinader ããã®åç
Good service good quality wife very happy
Happy wife happy lifeðð»

Monica Vinader ããã®åç
I appreciate the fast and detailed responses I received from Harley, a member of the Customer Care team. The communication was very good and fast and I received all the answers I needed to my questions.

Monica Vinader ããã®åç
I have been Buying from monica vinada
for probably 8 yrs now.
Every thing has always been so wonderful the way itâs packaged is Stunningly Beautful.
I had a few problems as i broke things and i wanted to get them repaired the customer service is Exceptional nothing compares to this company to be honest.
The quality of the Jewellery is like nothing iâve purchased before.
I will defiantly be back to purchase lots more items.
Thank you so much for all your help in customer services wow what A Team.
Thank you again for every thing.
Kindest Wishes.
Lisa

Monica Vinader ããã®åç
I love their jewelry. It looks so amazing. Their customer service is amazing...the way I was always taught customer service should be

Monica Vinader ããã®åç
first time shopping with Monica Vinader, didn't even know what gold vermeil was at first but I have to admit that I am overly impressed by their customer service team . Spoke to Harley on WhatsApp got back me quick time and sorted me out was expecting to wait at least an hour or something. Missus loves the bangle too so brownie points for me ð
Chat AI gets a little annoying but gets the job done and well worth the patience
I will definitely be back...

Monica Vinader ããã®åç
Samina was super helpful! addressed my query within minutes.

Monica Vinader ããã®åç
seamless shopping and exchange. Their customer service is amazing . My issue was resolved in no time and the agent was very kind.

Monica Vinader ããã®åç
Jordan within the customer support team was amazing and went above and beyond anything I expected to resolve my issue.
I have nothing but great things to say about the support I have received and the way my case has been resolved.

Monica Vinader ããã®åç
Lovely Lady, Harley helped fix my delivery issue today. Went out of her way! Even provided extra gift wrapping!
Thank you so much!

Monica Vinader ããã®åç

Monica Vinader ããã®åç
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