Jane Plan レビュー 4,892

Jane Plan からの回答

2026年3月16日

Hi A,

Thank you for sharing your feedback.

To clarify, we do have a cancel anytime policy with no cancellation fees. Because our longer duration plans are offered at a discounted price compared to shorter plans, if a member cancels early, we simply ask that they pay the difference between the longer plan they signed up for and the shorter duration they’ve completed, as explained in our terms and conditions. This ensures that the pricing remains fair while still giving members the flexibility to cancel.

We also understand your concerns about meal flavours and textures. Taste can be very personal, and while we work hard to offer a wide variety of meals with over 80 different meals, some dishes may not suit everyone. We encourage using our Swap Up service if there are meals you don’t enjoy, as this allows you to exchange them for alternatives of similar nutritional value. You can also always change your menu between deliveries.

While the plan provides all main meals, we recommend adding fruit, vegetables, dairy, or berries to complement the meals and keep you feeling full and energised throughout the day.

If you’d like further assistance or personalised guidance, our member support team is happy to help – you can reach them at hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Gareth,

Congratulations on your progress so far – it’s fantastic to hear that your first few weeks have been going well!

We’re delighted that you’re enjoying the meals and that the delivery process has been smooth. It’s also great to hear that you’re making the most of being able to choose and change your meals between deliveries – with over 80 options, we aim to make it easy to find meals you enjoy.

Thank you for sharing your experience, and we look forward to supporting you for the rest of your journey.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Jacqui,

Thank you for your feedback. We’re pleased to hear that you found it easy to amend your order.

Our goal is to make it simple for members to customise their meals between deliveries so you can always enjoy options that suit you :)

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Penny,

Thank you for sharing your feedback. We’re sorry to hear that the meals didn’t meet your expectations in terms of taste and quality, but we’re pleased that you found the returns process easy and fair.

It’s wonderful to hear that our team were helpful and that you had a positive experience with our service. We appreciate your honesty and hope we can support you better should you choose to try Jane Plan again in the future.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Kathleen,

Thank you for your feedback. We’re very sorry to hear that some of the meals didn’t meet your expectations and that you didn’t enjoy them.

While taste can be very personal, we aim to provide a wide variety of over 80 meals so there’s something for everyone. If any meals aren’t suitable, our Swap Up service allows you to exchange them for alternatives, and our member support team at hello@janeplan.com is always happy to help with recommendations or replacements.

We appreciate your honesty and hope we can better support you in the future.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日 に更新

Hi T,

Thank you for your feedback. We’re sorry to hear that the meals weren’t to your taste and that you decided to return the remainder for a refund.

We appreciate you giving Jane Plan a try and hope that, if you choose to revisit the plan in the future, our team or registered nutritionists can help guide you to meals that might better suit your preferences. You can book a personalised call by emailing hello@janeplan.com.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Diane,

Thank you for your feedback. We’re delighted to hear that your first box arrived on time and that you find the plan easy to follow.

It’s also wonderful to know that you’re enjoying the meals and finding them tasty and delicious. We hope you continue to enjoy your journey with Jane Plan!

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Pamela,

Thank you for your feedback. We’re pleased to hear that you’ve found the meals easy to prepare and that most of them have been enjoyable.

We understand that not every meal will suit everyone’s taste – for example, the bean pots – and we encourage members to change their menus between deliveries and to use our Swap Up service if there’s a meal you’d prefer to exchange for something different.

It’s also great to hear that your delivery was efficient, and we appreciate you taking the time to share your experience.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Jayne,

Thank you for sharing your feedback. We’re very sorry for the delivery issues you experienced – having your first box delivered to the wrong address and the second box arriving late is certainly not the standard we aim to provide, and we apologise for the inconvenience this caused.

While it is rare, on occasion a meal may be out of stock. In these cases, we substitute it with an alternative meal of similar nutritional value. However, if the replacement isn’t suitable, please let our member support team know at hello@janeplan.com and they will be happy to help arrange a replacement that works for you.

Thank you for your feedback, we really appreciate it!

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Sher,

Thank you for sharing your feedback. We’re very sorry to hear that the meals didn’t meet your expectations and that your colitis made it difficult to enjoy the dishes. We completely understand how frustrating that must have been.

Regarding the plan cancellation, as outlined in our terms and conditions, our longer duration plans are offered at a discounted price compared to shorter plans. If a plan is cancelled early, we simply ask members to pay the difference between the longer plan they signed up for and the shorter duration they completed. This is detailed in our terms and conditions.

If you’d like in the future, our team of registered nutritionists can provide guidance on meals suitable for specific dietary needs. You can book a personalised call by emailing hello@janeplan.com.

Thank you again for your honesty, and we hope we can better support you should you choose to try Jane Plan again.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Martin,

Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your deliveries and menu changes – this is certainly not the standard we aim to provide. We understand how frustrating it must have been to receive the wrong address multiple times and to have your menu affected by stock shortages.

A member of our team assisted you with these issues on Friday, but please do get in touch at hello@janeplan.com if you have any further questions or concerns. Our team is always happy to help and provide support where needed.

We also want to reassure you that our meals are designed to be both nutritious and enjoyable, and if you’d like, our registered nutritionists can offer personalised advice on meal choices to help you get the best results from the plan. You can book a call by emailing hello@janeplan.com.

Thank you again for your feedback – we appreciate your honesty and hope we can support you better moving forward.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Lynne,

Congratulations on your weight loss – it’s fantastic to hear that you’re seeing such positive results!

We’re also delighted that the meals have exceeded your expectations and that you’ve been enjoying them so much :)

Thank you for taking the time to share your experience and for your kind comments about the value of the plan.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Rachel,

Thank you for your kind feedback. We’re so pleased to hear that you received quick responses from our team and that Lulu was informative and helpful in supporting you :)

We’ll be sure to pass your lovely comments on to her!

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Laura,

Thank you for sharing your wonderful feedback. We’re so pleased to hear that Jane Plan has helped you lose weight and, just as importantly, supported you in developing a healthier approach to portion sizes and your relationship with food.

It’s also lovely to hear that you found our team responsive and supportive – we’ll be sure to share your kind words with them :)

We’re delighted that Jane Plan has been part of your journey and that you would consider returning in the future as an easy and reliable way to help maintain your weight loss.

Thank you again for taking the time to share your experience.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Paul,

Congratulations on your weight loss – losing around 1 kg a week is a fantastic achievement!

We’re delighted to hear that you’re pleased with your results so far and that you’re enjoying the variety of meals available. It’s also lovely to hear that Lulu was able to help you update your meal plan this morning. We’ll be sure to pass on your kind feedback to her :)

Thank you for taking the time to share your experience, and we’re so pleased to be supporting you on your journey.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Julia,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the food and that you would recommend it to others.

We’re also sorry to hear that you had to stop due to illness and hope that you’re feeling better now. With regard to the plan length, our longer duration plans are offered at a discounted price compared to our shorter plans. Because of this, if a plan is cancelled early we simply ask members to pay the difference in price between the longer plan they signed up for and the shorter duration they completed, as outlined in our terms and conditions. That said, we’re glad our team was able to assist you given the circumstances.

Thank you again for your kind comments about the food, and we truly appreciate your recommendation.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月16日

Hi Linda,

Thank you for your lovely feedback. We’re so pleased to hear that you’ve had such a positive experience with both our team and your deliveries. It’s especially wonderful to know that Lulu was able to be so helpful — we’ll be sure to pass on your kind words to her :)

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月13日

Hi P,

Thank you for your fantastic review! We’re so pleased to hear that you feel welcome and are enjoying being part of the Jane Plan community :)

Congratulations on your amazing progress – losing 1 stone 4 pounds in just two weeks is incredible! We’re delighted that the plan has been working so well for you, and we hope you continue to enjoy the variety of meals and flexibility that Jane Plan offers.

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月13日

Hi C,

Thank you so much for your lovely review! We’re really glad to hear that you're happy with our service and are enjoying the meals :)

It’s also great to know that our flexibility and support team have been helpful. We completely understand your point about wanting more vegan and plant-based options – while we do have over 80 meals to choose from, we’re always looking at ways to expand our menu and make sure there’s something for everyone.

Thanks again for sharing your experience – we really appreciate it!

Best wishes,
Jane Plan

Jane Plan からの回答

2026年3月13日

Hi Maria,

Thank you for your review and for sharing your thoughts. We’re glad to hear that you think Jane Plan ready meals are a good idea.

We’re sorry to hear that some of the meals have tasted similar for you. With over 80 meals available, members can change their menu between deliveries to explore different flavours and find the ones they enjoy most. If you’d like any help selecting meals that might offer more variety for your tastes, our member support team at hello@janeplan.com would be happy to assist.

Best wishes,
Jane Plan