Drayton by Schneider Electric レビュー 529

Perfect no complaints, the telephone receptionist was very helpful and knowledgeable

I had reason to check the Time on the Controller, but no Instruction Booklet.
I emailed and swiftly got a reply giving clear, concise details regarding how to reset the Clock!
Excellent service obviously by someone with a good knowledge of the Product!
5*!!

Whenever I need to contact the service desk for assistance, I cannot fault the advice and professionalism demonstrated by all.

Fast, efficient help - sorted out problem promptly - great knowledge.

True, setting up our Digistat central heating control was somewhat complicated. But an email to Drayton’s Customer Services brought immediate support and I was guided step-by-step through the setting up process until all was successfully resolved. Excellent service!

One of the best customer service interactions I have experienced. Telephoned for some technical help, the lady on the other end could not do enough for me, the problem was eventually rectified which I would never have achieved on my own, really first class service.

This company has a uk based help team that are always available to help with any queries you might have. Today I had a radiator smart valve that was not working properly and in less than 10 minutes I had rung their help line got through to a technical adviser and the problem was solved.
Their equipment is first rate and using it makes enormous savings on my household energy bills. Can’t praise them enough.

We have our heating & hot water with Drayton Wiser. I phoned as had a problem reconnecting the system to our new router & it was resolved after 3 phone calls & some very helpful staff, Marie & Ellie, thanks. The phone was answered very quickly every time. Good service, thanks.

John in technical support was very helpful and got me online so I can now operate the heating from my phone app.

After turning on the heating I wanted to post about Drayton’s automatic thermostatic radiator valves.
These are some of the best additions we’ve made to the central heating system, I can’t believe how well they work.
Drayton marketing proclaims, ‘no cold spots’ and thats 100% true.
Our home has never been so warm.
Although to achieve this ALL valves need to be fitted correctly, that is observing the correct Flow & Return on every radiator.
WARNING if you have a plumber fit them don’t let them fob you off with it doesn’t matter, it does.
Fit all the values correctly and you’ll have toasty warm home.

After speaking to Mike and a colleague in Technical my Wiser app is once again fully up to date and fully working. It took no more than 10/15mins to rectify my problem. Thanks to you both for your very helpful advice and guidance. Kind regards Don

Would highly recommend wiser it’s control at your fingertips home or away
Great customer service too .

The past few days ive spoken to wiser on phone site. Ive spoken to a few colleagues, every time I rang wiser, nothing was a problem. Helping me sort my heating back out and automations, what I've not done in years, I've just got say, a really big thank you to the whole company and 100%. Defi recommend this company to everyone and their products.I've had their products now.Over five years , and it's never let me down

I recently purchased a wireless thermostat and receiver but accidentally disposed of the wall mount before installation. Upon contacting Drayton to enquire where I could buy a replacement, I was offered a replacement very swiftly and free of charge. Great aftercare and happy with the product itself.

There was a Drayton digistat in the house when we moved here in 2017. It was an older type that stopped working, so we purchased the latest product. It worked perfectly until recently. That was due to my husband who meddled with the controls and I was unable to reprogram it. I enailed the technical team at Draytons and they were absolutely fantastic - gave me detailed instructions on how to reset it which were easy to follow. I cannot praise them enough. It's a refreshing change in this day and age to receive good service.

Have had several Drayton programmers, at different premises (work and homes). Latest one was not working correctly, so I contacted customer support. They understood quickly what the problem was, and how to fix it. Now working correctly. Very efficient service.

I contacted Drayton regarding a problem, they replied promptly and in a very short time dealt with it and resolved it with ease. Excellent service, just a shame more companies are not like this.
Many thanks to Kaff and much appreciated.
Brian.

Moved into a house with a Wiser thermostat system and couldn’t get it working. Contacted customer service who were just AMAZING. I couple of videos uploaded and a few replies later and I am toasty in my new home.
Would highly recommend based on product and attentive and solutions-based customer service.

I was having trouble with my wiser thermostat so phoned wiser and adviser called Michael answered the phone and helped me set it back up and got it working again can’t thank him enough

I’ve had a wiser single channel wifi hub and room stat for a few years now, recently had an offline moment, probably from powering my wifi down many months ago, getting colder now and no heating. Manual heat button works and fantastic response from wiser helpdesk, usually next day, but very good clear and workable instructions, I’ve found the whole concept is perfect, remote control of heating on phone or tablet and more importantly supports ‘Open Therm’ don’t let anyone install anything that doesn’t support OT, why has the whole industry been forced to add a modulating gas valve when some controllers can’t make it modulate !!, wiser does and it removes the ‘on-off’ effect of switching types and saves gas, great system and great support.