Prep Kitchen レビュー 3,438

Prep Kitchen からの回答

2026年3月9日

Thanks for taking the time to share your experience. We’re really sorry to hear the meals didn’t meet your expectations. We work hard to create balanced, flavourful dishes using fresh ingredients, so it’s disappointing to hear that the taste and overall quality didn’t come across that way for you.

We’re also sorry that the sign-up and subscription process left you feeling misled. Our offers are designed to roll into a weekly subscription unless paused or cancelled, but we completely understand how frustrating it can be if that wasn’t clear at the time.

We’d really appreciate the chance to look into this further and address your concerns properly. If you’re open to it, please get in touch with our team at mealplans@prepkitchen.co.uk
so we can review your experience and see how we can help.

Thanks again for your feedback, it’s important to us as we continue improving the service.

Prep Kitchen からの回答

2026年3月4日

Hi Richard,

Thanks for sharing your experience — we’re really pleased to hear you’ve enjoyed the meals across your first four deliveries.

It’s great that the discount offer gave you the chance to try us out, and even better to know the meals have been tasty and satisfying. Building up a freezer stock while mixing in your own cooking sounds like the perfect balance.

No problem at all on pausing for a few weeks — that flexibility is exactly how the subscription is designed to work. We’ll be ready whenever you’re set to restart.

Thanks again for the five stars and for giving Prep Kitchen a try.

Prep Kitchen からの回答

2026年3月4日

Hi Hayley,

Thank you so much for such a fantastic review — this really means a lot to the whole team.

We’re delighted to hear that our customer service has stood out and that you feel genuinely cared for. Going above and beyond is always the aim, so it’s great to know that’s been your experience.

It’s brilliant to hear the website and weekly menu variety are working well for you too. And to be your favourite after trying other services is a huge compliment. We’re especially pleased that the food feels homemade and well balanced, and that you’re hitting your protein goals without even having to think about it.

Thank you again for your support and kind words — we’re so glad to have you with us and look forward to keeping that consistency going.

Prep Kitchen からの回答

2026年3月4日

Four weeks in and going strong, we love to hear it.

Thanks for flagging the swapped meal at the time. Picking errors can occasionally happen, but it’s great to know the team got it sorted quickly and made the process easy.

We’re especially pleased to hear the meals are keeping you full and helping cut out the snacking, that’s a real win. Thanks again for taking the time to share your experience, and we look forward to keeping things just as smooth in the weeks ahead.

Prep Kitchen からの回答

2026年3月4日

Thanks for the great feedback, we’re really pleased you’re enjoying both the choice and the quality of the meals.

Keeping things straightforward is a big part of what we do, so it’s brilliant to hear that having the same cooking time across meals makes your routine that much easier and quicker.

We really appreciate the recommendation and look forward to continuing to deliver meals you can rely on week after week.

Prep Kitchen からの回答

2026年3月4日

It’s great to hear you’ve been loving the meals and that they’ve stood out compared to other services you’ve tried. The Thai Basil Beef and Gnocchi Bolognese are strong choices, we’ll pass that on to the kitchen team.

We’re also really pleased to know the customer service team have been quick and helpful whenever you’ve needed them. That consistency matters, especially when you’re both working full time and relying on us to keep mealtimes simple.

Thank you as well for the honest feedback on menu variety. We know preferences differ, and it’s helpful to hear you’d like to see more Mediterranean-style dishes in the mix. We’re always reviewing the menu and introducing new options, so feedback like this genuinely shapes what we develop next.

Thanks again for taking the time to share your experience, we’re glad to be making weekday meals that bit easier for you both.

Prep Kitchen からの回答

2026年3月4日

Great to hear you’re enjoying the meals and that everything’s arriving on time, that’s exactly what we aim for.

We put a lot of focus into both flavour and reliability, so it’s brilliant to know that’s been your experience. Thanks for taking the time to leave a review and for choosing Prep Kitchen.

Here’s to plenty more fantastic meals ahead!

Prep Kitchen からの回答

2026年3月4日

Hi Paul,

Thanks for the lovely review — we’re really pleased to hear you’ve had a great experience with our chat support and delivery service.

It’s good to know everything arrived on time and well chilled. We put a lot of care into our insulated packaging to keep meals fresh in transit, so we’re glad that came through.

We appreciate the feedback on portion sizes too. They’re designed to suit most customers’ needs, but it’s great that you’ve found a way to make them work for you by enjoying the breakfasts at lunchtime.

Thanks again for the five stars — we’re glad to have you with us.

Prep Kitchen からの回答

2026年3月4日

Hi Rose,

Thanks for the great feedback — we’re really pleased to hear your payment issue was sorted quickly and efficiently.

We know how important it is to resolve things without delay, so it’s good to know the team delivered when you needed support.

Thanks again for the five stars — we’re glad to have you with us and look forward to keeping everything running smoothly.

Prep Kitchen からの回答

2026年3月4日

Hi Lolita,

Thank you for taking the time to leave a review — especially if it’s not something you usually do.

We’re so pleased to hear our customer service has stood out for you. Being quick to respond and resolve even the smallest issues is really important to us, so it’s great to know that’s been your experience.

It’s brilliant to hear you’re enjoying the food too and finding it fresh and worth the money. That balance of quality and service is exactly what we aim for.

Thanks again for the five stars — we’re really glad to have you with us.

Prep Kitchen からの回答

2026年3月4日

We’re really sorry to read this and to hear how disappointed you’ve been with your order.

The oatmeals arriving watery and the meals tasting overly salty is not the experience we want anyone to have. We take recipe balance and quality control seriously, so this feedback is concerning and something we’d like to look into properly.

Please could you contact us directly at mealplans@prepkitchen.co.uk
with your order number and the specific meals affected? That will allow us to investigate with our kitchen team and make this right for you.

We appreciate you taking the time to share your experience, and we’d genuinely welcome the opportunity to resolve this.

Prep Kitchen からの回答

2026年3月4日

Hi Carol,

Thanks for sticking with us for the past six months — that really means a lot.

We’re so pleased to hear you’re enjoying the meals and that the service has been consistently strong. It’s especially good to know that whenever anything has come up, it’s been sorted quickly. That’s exactly how it should be.

Thanks again for the five stars and for being part of Prep Kitchen — we look forward to keeping things just as reliable for you.

Prep Kitchen からの回答

2026年3月4日

Hi Pamela,

Thanks so much for sharing this — what a great first impression!

We’re thrilled to hear you loved the Butter Chicken. The flavours and especially the rice are firm favourites, so it’s brilliant to know they hit the mark for you.

Thanks again for the five stars — here’s to many more meals you’ll enjoy just as much.

Prep Kitchen からの回答

2026年3月2日

Hey there!!

Thank you for such a thoughtful and honest review — we really appreciate you sharing the full experience.

We’re sorry your first delivery arrived with some damaged meals, especially when you were so excited to receive it. That’s never the first impression we want to give. That said, it’s fantastic to hear Michelle was able to step in, reassure you, and show how seriously we take feedback. We genuinely do use comments like yours to keep improving.

We’re even more pleased that once you tucked in, the food delivered. We’ll happily take “chef’s kiss” for the egg bites and meatballs — that’s exactly the reaction we’re aiming for.

You’re absolutely right, mistakes can happen, but how they’re handled matters. It’s great to know the communication and support gave you the confidence to order again.

Thanks for giving us that second chance — we’re really glad to have you with us and look forward to making your next delivery perfect from start to finish.

Prep Kitchen からの回答

2026年3月2日

Hi James,

Thanks for such a balanced and thoughtful review — we really appreciate you taking the time to share your experience after your first couple of deliveries.

It’s great to hear the meals have been hitting the mark overall and that the variety and weekly menu changes are working well for you. We completely agree that taste is personal, so it’s good to know any favourites come down to preference rather than quality.

We understand the point around price too. Our focus is always on delivering fresh, well balanced meals made with quality ingredients, and we’re glad that value is coming through in what you’re receiving.

Thank you as well for the suggestion around a loyalty system. That’s genuinely helpful feedback and something we can pass on as we continue to develop the service for our regular customers.

We’re really pleased things have started well for you and look forward to keeping it that way.

Prep Kitchen からの回答

2026年3月2日

Hi Alex,

That’s brilliant to hear — thank you for taking the time to share this.

We’re so pleased Ashley was able to help and make things easier for you. Saving our customers time and hassle is exactly what we aim for, and it’s great to know she delivered on that.

We’ll be sure to pass your kind words on to her. Thanks again for the five stars — we’re really glad to have you with us.

Prep Kitchen からの回答

2026年3月2日

Hi Patrycja,

Thank you for such an incredible review — this is fantastic to read.

We’re so pleased to hear everything from ordering through to delivery felt smooth and reliable. Knowing the meals exceeded your expectations in both quality and presentation really means a lot to the team who put care into every box.

Your comments about customer service are especially appreciated. Friendly, helpful and professional is exactly what we aim for, so it’s great to know that’s been your experience.

Thank you for the recommendation and the 10 out of 10 across the board — we truly value your support and look forward to continuing to deliver meals that live up to that standard week after week.

Prep Kitchen からの回答

2026年3月1日

Hi there!!

We’re really pleased to hear you’re enjoying the variety and discovering new foods along the way. It’s great to know the meals are keeping you full while supporting steady weight loss too — that balance is exactly what we aim for.

It’s also brilliant to hear that after trying other meal prep services, you’ve found something that doesn’t become repetitive or overly spicy. Consistency in flavour, variety and service really matters, so we’re glad that’s been your experience.

Thanks again for the five star recommendation — we truly appreciate your support and look forward to keeping you just as pleased week after week.

Prep Kitchen からの回答

2026年3月1日

We’re really pleased to hear you enjoyed the taste of the meals, the variety, and that delivery was reliable each week, that consistency is something we work hard on.

That said, burnt meals two weeks in a row isn’t acceptable, and we understand why that made it difficult to justify the cost. We aim to deliver quality you can rely on every time, so it’s disappointing to hear we missed the mark.

If you’re open to it, we’d genuinely appreciate the chance to look into what happened. Feel free to drop us a note at mealplans@prepkitchen.co.uk
with a few details and we can review this properly.

Prep Kitchen からの回答

2026年3月1日

We’re sorry to hear this left you feeling frustrated. Our subscription works on a weekly cut-off, which means if changes or cancellations are made after that point, the upcoming order will still go through. That’s outlined during sign-up and in the FAQs section, but we appreciate it’s not always top of mind.

You’re able to view and choose meals while a subscription is active, as that’s how the system generates each week’s order.

If you’d like us to double-check the timing on your account and talk through what happened, just drop us a message at mealplans@prepkitchen.co.uk
and we’ll happily take a closer look.