Prep Kitchen レビュー 3,438

Prep Kitchen からの回答

2026年3月11日

Thanks for taking the time to leave a review, it's great to hear you've been enjoying the meals so far. We're really pleased the quality and taste have stood out for you, and that Prep Kitchen is helping make eating well that bit easier.

It’s also good to know you’ve found the website simple to use and the delivery service smooth.

Thanks again for choosing Prep Kitchen, we’re glad to have you with us and hope you continue to enjoy the meals in the weeks ahead.

Prep Kitchen からの回答

2026年3月11日

Thanks for taking the time to share this.

We’re really glad Rebecca was able to step in quickly, cancel the order, and arrange the refund for you. We understand how stressful situations like that can feel, so it’s great to hear she could resolve it efficiently and give you some peace of mind.

It’s also fantastic to hear you’ve been enjoying the food and finding it convenient, that means a lot to us.

Thanks again for your kind words, and we hope to welcome you back for another order soon.

Prep Kitchen からの回答

2026年3月11日

Thanks for taking the time to leave a review.

We’re really pleased to hear our customer service team was able to respond quickly and get your issue sorted within minutes. That’s exactly the level of support we aim to provide, so it’s great to know it made a difference.

Thanks again for your feedback, we’re glad we could help.

Prep Kitchen からの回答

2026年3月11日

Thanks for taking the time to share such detailed feedback, we really appreciate it.

It’s great to hear you’ve been enjoying the meals over the past four weeks and finding them consistently tasty. We’re also pleased the protein content is helping keep you satisfied between meals, which is exactly what many of our customers are looking for.

It’s good to know the ordering and amendment process has been straightforward for you, and that deliveries have been arriving on time as expected.

Thanks again for your support, we’re glad to have you with us and look forward to keeping the meals coming.

Prep Kitchen からの回答

2026年3月11日

Thanks for the great feedback, we really appreciate you taking the time to share it.

It’s fantastic to hear you’re enjoying the meals and that the care put into preparing them comes through. We’re also glad the delivery has been prompt and that the service is helping save you time and energy during the week.

Thanks again for choosing Prep Kitchen, we’re glad to be making mealtimes that bit easier.

Prep Kitchen からの回答

2026年3月11日

Thanks for sharing this feedback.

We’re really pleased to hear that Jordan was able to help and get things sorted quickly for you. Our team always aims to resolve issues as smoothly as possible, so it’s great to know that came through in your experience.

Thanks again for taking the time to leave a review, we really appreciate it.

Prep Kitchen からの回答

2026年3月11日

Great to hear you’ve been enjoying the food, and we really appreciate you taking the time to leave a review.

It’s also fantastic to know our customer service team has made a positive impression. We always aim to be as helpful and responsive as possible, so your feedback means a lot.

Thanks again for choosing Prep Kitchen, we’re glad to have you with us.

Prep Kitchen からの回答

2026年3月10日

Thanks for the great feedback, we’re really pleased to hear everything’s been going smoothly so far.

It’s great to know the meals are arriving well chilled and that you’re enjoying the taste and convenience. Being able to freeze them when plans change is something many customers find helpful, so we’re glad that flexibility is working well for you.

We also appreciate your comment about delivery options. Because the meals are freshly prepared, our delivery setup is a bit more limited, but feedback like this is always useful as we continue reviewing ways to improve the service.

Thanks again for taking the time to leave a review, we’re glad to have you with us.

Prep Kitchen からの回答

2026年3月10日

Thanks for giving us a try, and we’re glad the advertising caught your attention!

It’s great to hear the meals have been hitting the mark so far and that you’re enjoying them. You’re absolutely right that finding your favourites can take a little experimenting at first, but once you do it makes the whole experience even better.

We also appreciate your comments on the value and convenience. Taking the planning, shopping, and prep out of the equation is exactly what we aim for, so it’s brilliant to know that’s making a difference for you.

Thanks again for the recommendation, we’re really pleased to have you with us.

Prep Kitchen からの回答

2026年3月10日

Mr & Mrs Goodman, thanks for taking the time to share this, we really appreciate it.

It’s great to hear the meals have been such a helpful part of your routine, especially while tackling 75 Hard. Taking the thinking, weighing, and prep out of meals is exactly what we aim for, so it’s brilliant to know it’s made things that bit easier for you both.

We’re also really pleased to hear the food has helped get things moving again alongside your training. Proper, tasty food that fits seamlessly into a busy routine is what Prep Kitchen is all about.

Thanks again for the kind words and for having us as part of your journey, we’re glad to have you both with us.

Prep Kitchen からの回答

2026年3月10日

Thank you for your feedback. We’re really sorry to hear about your experience and that you felt disappointed with the service you received.

Unfortunately, we’ve been unable to locate any recent conversations or support requests under the email associated with this review. Because of this, we haven’t been able to look into the details of what may have happened with your order or the meal selections.

We would genuinely like the opportunity to investigate this properly and help resolve the situation for you. Please could you contact our customer support team directly with your order details so we can review the account and the meal selection settings and provide a full explanation.

We take feedback about both our meals and our customer service very seriously, and we’d really appreciate the chance to look into this for you.

Prep Kitchen からの回答

2026年3月10日

Thanks for taking the time to leave a review, it's great to hear you're enjoying the meals and finding them both tasty and filling. We're also really pleased our customer service team has been quick to help when you've needed us.

Your recommendation means a lot to the whole team. Thanks again for choosing Prep Kitchen, we’re glad to have you with us.

Prep Kitchen からの回答

2026年3月9日

Sorry to hear the service hasn’t been the right fit for you.

Our plans can include pre-selected meals based on the goals chosen during sign-up, but customers can customise or swap meals each week if they prefer different options. We understand it’s frustrating if you’ve ended up with dishes that weren’t to your taste, especially if some have gone to waste.

Taste is always personal, and while many of our customers enjoy the flavour profiles, we appreciate that some may prefer stronger or spicier dishes. Feedback like this is helpful for our team as we continue reviewing and developing the menu.

We’d be happy to take a closer look at your account and help with meal selection or preferences if you’d like. Please feel free to contact us at mealplans@prepkitchen.co.uk
so we can assist further.

Prep Kitchen からの回答

2026年3月9日

Great to hear you’ve been enjoying the meals, and thanks for the recommendation!

We’re really pleased our customer service team could help and that the food has been hitting the mark for you. Feedback like this means a lot to the team.

Thanks again for choosing Prep Kitchen, we’re glad to have you with us.

Prep Kitchen からの回答

2026年3月9日

Sorry to hear about your experience. It sounds like there were several issues with your order, and we understand how frustrating that must have been.

Our meals are designed to be stored chilled and enjoyed within the recommended use-by dates, or they can be frozen if you’d prefer to keep them for longer. Portion sizes and packaging can vary slightly depending on the meal, but they’re all created to meet the nutritional goals of the plan selected.

We’re also concerned to hear about the refund situation you mentioned. If you’ve been promised a refund confirmation and haven’t received it yet, we’d really like to look into that for you and make sure everything has been processed correctly.

Please get in touch with our team at mealplans@prepkitchen.co.uk
so we can review your order and resolve this for you as quickly as possible.

Prep Kitchen からの回答

2026年3月9日

Sorry to hear about your experience. Receiving the wrong meals is frustrating, and it’s disappointing to hear that the situation left you feeling that the response from our team wasn’t as helpful as it should have been.

We aim to provide reliable service and supportive customer care, so it’s clear we’ve missed the mark here. Your feedback has been noted and will be shared with the team as we continue working to improve both our processes and communication.

If you’re open to it, we’d appreciate the opportunity to look into this further. Please feel free to get in touch with us at mealplans@prepkitchen.co.uk
so we can review what happened.

Thank you for taking the time to share your feedback.

Prep Kitchen からの回答

2026年3月9日

Thanks for taking the time to share this, it’s great to hear your first week has been such a positive experience.

We’re really pleased the meals are helping you stay on track with your fitness goals while still being enjoyable and convenient. It’s also great to hear the delivery arrived fresh and well packed that’s exactly what we aim for.

Thanks again for choosing Prep Kitchen. We look forward to keeping you fuelled with more nutritious, delicious meals in the weeks ahead!

Prep Kitchen からの回答

2026年3月9日

Thanks for sharing your feedback, we’re really glad to hear you’ve enjoyed the flavour and that the meals have ranged from decent to really good overall.

We appreciate your comments about the spice levels. Everyone’s tolerance is different, and it’s helpful to know when certain dishes come across a bit too spicy. Your feedback on the Marry Me Chicken Pasta in particular has been noted, and we’ll be sure to pass this on to our development team as they continue refining recipes and reviewing the balance of flavours across the menu.

Thanks again for taking the time to leave a review, we really value the insight and hope you continue to find plenty of meals you enjoy.

Prep Kitchen からの回答

2026年3月5日

Hi Ryan,

Thank you so much for your fantastic review.

We are really pleased to hear that you are enjoying the meals and that they compare so favourably to other services you have tried. It is great to know that the food quality and flavours have stood out for you.

Our meals are carefully portioned to support balanced eating and many customers find they work well for weight management, so we are glad to hear they are helping with your goals too.

We also really appreciate your kind words about our customer care. Taking the time to check in with our customers is important to us and we are always happy to help wherever we can.

Thank you again for taking the time to share your feedback and for being part of the Prep Kitchen community. 😊

Prep Kitchen からの回答

2026年3月5日

Hi Tiffany,

Thank you so much for your lovely review.

We are really pleased to hear that you are finding it easy to choose your meals and that you are enjoying the flavours. It is great to know they are hitting the spot without needing to add anything extra, and that they are quick and convenient when you need them.

We really appreciate you taking the time to share your feedback and we hope you continue to enjoy your meals.

Prep Kitchen Team 😊