YouFibre レビュー 82,005

Friendly engineer, speedy install and explained everything clearly

Barend attended my house and carefully explained what needed doing and ran through what was to be done. Install was super smooth and very satisfied with the work all left neat and tidy with no fuss.

Fast installation friendly team. Awesome job

Thank you Jordan for your fast response and sorting out my Install date after my unforeseen circumstances.

So far so good 🤞I have been with YouFibre for a few days and the speed is good. The installation process itself was quick and easy, Jake G. was very professional & helpful and made the whole process very easy. Deffo 5 stars there.

However getting the broadband was a bit of a long process, I was waiting for 3 weeks from my initial installation date to finally have it done. There was a blockage, then I wasn't able to get the date for the installation, then they couldn't see my order so the engineer couldn't complete the installation ... all that with no comms from YouFibre. I would recommend working on a customer service team who will be available to answer the phone & email enquiries in a timely manner & be quick on the webchat.

Scott turned up he did his job very well and very quickly I am very impressed thank you

Thank you for sending an engineer after 6 weeks. You sent me uncountable emails and multiple calls from Austin.

Engineer Neil from Port Talbot identified the issue immediately. He has booked another new engineer to resolve the issue from the outside box.
Youfibre support team is quick to dodge the matter it took me 6 weeks to get an engineer on site.

Poor customer service but their engineers are really talented.

Thank you again.
P.Maruthan

Poor handover, refusing to pay overlap charges when I was told there was up to £300 early disconnection charge refund. Offered £3 instead of the £44 on my final bill which is entirely overlapping with the time I was with YouFibre due to being pushed into quick installation instead of waiting 30 days.

Our engineer, Lee Dwyer was friendly and helpful in advising where best to install the router and got the job done very quickly.

Chris Hearn was our engineer who came out to help resolve a cable height concern. Incredibly professional and polite. Explained everything to me step by step. Best customer experience I have got!

Mayowa was very experienced and listened to wear i wanted the broadband box.

Everything from start to finish Reece was excellent at his job

I had a very good experience with the fitting of my broadband and landline. The engineer, Stevie, went through everything with me and we discussed where I wanted it setup, he was great when I changed my mind just prior to him starting! Stevie kept me informed of what he was doing and did a very neat and tidy job, when he was finished he went through what would happen regarding my switch over from my previous supplier. Highly recommend.

Mute was very good in explaining the finer details and very helpful and very nice

Very good install fin and john where very friendly kept everything nice and clean and got the job done fast very happy thank you.

Customer care is helpful and responsive

Thumbs up

Danny was great very quick 5*

ive had no internet since 19/03/26 (it is currently 24/03/26), every time i call customer services im waiting anywhere between 30 minutes to 1 hour and 30 mins for someone diabolically rude to answer the phone. absolutely no help and every call i get someone new giving me a completely different answer as to why i cant get help and why an engineer cant be sent out (ranging from there is only 2 engineers in northern ireland and they are currently busy to we didnt actually have an engineer booked and the booking reference/time and date was an automated message and we shouldnt have actually expected an engineer to come, even though the man i was talking to asked me what time i preferred the engineer to come and gave me specific days as to when he could come)... all this not to mention that customer service DO NOT understand the northern irish accent because english is NOT their first language and they seem to be outsourced from south africa or something???? supposedly british company by the way! bottom line - we have been without a service for nearly a week and we are still paying for said service and if we want to terminate the provider you get charged an extortionate amount of money to cancel the service you arent even receiving!! please just go to literally any other company!

emmanuel Dada was brilliant fitting the internet very polite and did the job perfectly