Received an unsolicited call today offering free upgrade and extra channels for free including Sky cinema.. wasnât interested as donât watch a lot on tv⊠assured there were no extra charges and no inc... ãã£ãšèŠã
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Some friends of mine suggested trying Sky for a new phone rather than my current service provider. Spoke to Matt in Houndshill and eventually settled on a Pixel 10 Pro. Matt was very helpful and... ãã£ãšèŠã
Iâm a Sky Mobile customer. Soon not to be. Although the data rolling service is good, I had three days of no service. In that time I needed to use my NHS app, and I could not because I had no signal t... ãã£ãšèŠã
Been with the Sky for more than 10 years; once moved homes took sky with us , then couple of months later received double bill - received wrong information and been charged incorrectly ; costumer ser... ãã£ãšèŠã
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Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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After being with sky for many years andâŠ
After being with sky for many years and deciding to leave due to ridiculous price rises we have had nothing but a nightmare! money being taken from accounts without authorisation, promising refunds several times then not refunding, promising to remove account details then taking more money causing debt, complaint raised with no response at all! Even when you try to leave they harass you and still take your money, dont go near them
I Have made several phone calls and spent hours on the phone, been promised calls back Iâve never received so there is no point following the links.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hello Sian,
Iâm sorry to read about your experience. You should never have money taken without authorisation, be promised refunds that donât arrive, or be left without any response to a complaint. I completely understand how stressful and frustrating this must have been, especially after being a customer for so many years.
If you need more support, we're here to help out. You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks,
Lauren
Kieran was so helpful today!!
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
terrible customer service team at sky uk
this companies customer service team are a bunch of childish idiots that put on stupid voices and lie about things constantly. i was offered a package that was £3 CHEAPER than my last and my bills went up not down and when i spoke to them about it the agent had lied to me and they couldnt give me the price he offered me so i cancelled it. i have been a customer with these for all my adult life and they have got worse and worse to deal with, not a good company any more.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi Andrew,
Thanks for your feedback. I'm sorry to read about your experience. You should always feel respected and clearly informed when discussing your package. Itâs disappointing to read that the price you were quoted didnât match what you were billed, and I understand how frustrating that is, especially as a longâtime customer.
If you still need assistance, please send us a message with some more details so we can support you and work towards a resolution.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks,
Lauren
Done on time by very pleasant engineer.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Avoid Sky at all costs
Going to extraordinary lengths to prevent me from cancelling. Extortionate pricing strategies and non-existent customer service.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi Michael,
Iâm sorry to read about this â itâs not the experience we want for our customers. You should never feel blocked from cancelling or unsupported when reaching out for help.
If you still need us to look into anything specific or help get things back on track, weâre here and happy to support.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks,
Lauren
I was attended by tamia
I was attended by tamia. She was an angel helped me understand even how to build my credit score. Highly recommend. It was in Stratford town center.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Sky Mobile complaint (KMM76642759V93722L0KM)
Sky Mobile complaint (KMM76642759V93722L0KM) Very disappointed with Sky. they are absolutely rubbish now. Ive had a mobile contract for years, no looking at inaccurate information regarding my credit history. I dont have any , theyve emailed me stating they have tried to contact me, they havent
2026幎1æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi John,
Iâm sorry to read about your experience - thatâs not the level of service we want for you. I understand how frustrating it must be to receive information you believe is inaccurate, especially around credit checks, and to be told you were contacted when you werenât.
If you need more support, we're here to help out. You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks,
Lauren
No internet for 34 days
Sky left us with no internet for 34 days. Where we live we have no phone signal so we were totally cut off. They did not compensate us fairly which should have been £9.98 x 34 days they tried to give us £49 which when you take out the monthly bill you've paid is all of 64pence/day. No empathy, shocking service,avoid at all costs!
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hello,
Thank you for your feedback. Iâm sorry you were left without internet for 34 days, especially somewhere with no phone signal - thatâs not the experience you should have had. I also understand your frustration with the compensation offered.
If you need more support, we're here to help out. You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks,
Lauren
Advisor Dan was very helpful- explainedâŠ
Advisor Dan was very helpful- explained everything perfectly. Looking forward to switching over to sky .
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Experience at westfeild
I went store at Westfield, Stortford, to buy a phone for me , Vishawa she did a fabulous customer service and she well served me with essential things of the deal , Highly recommended.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Do not believe what Sky tell you re cost of their packages
When I renewed my subscription in September 2024 I was told that Sky Cinema would be added free of charge. Whilst I did not want this part of the service, I was persuaded to add it as it was "free". I have recently discovered that I had been paying £10 per month since the renewal for a package that I do not want or use. After speaking with 5 different people over two lengthy calls I have been told that they will not take up my complaint as I am unable to prove that what I am saying is correct. Having been a Sky customer for 25 years this stinks. My current package expires i September and at that stage I think that there will be a parting of the ways. I believe that I was conned
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi John,
Thank you for your review. I'm really sorry to read about your experience. All of this is understandably very frustrating. This isnât the experience we want for any customer, especially after so many years with us. If youâre happy for us to review your account, we can check whatâs been happening with your package and look into this further for you. Please get in touch with us directly and weâll do our best to help.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks, Gillian
Totally unacceptable business practice and customer service
Spent hours on the phone on 9/10 March 2026 to attempt to reduce monthly charges by adding broadband to our out of contract TV package .
Eventually after being passed around 4 departments believed we had a way forward . But only received email confirmation of Broadband with subsequent calls unable to initiate emailed confirmation of the contract price for TV/Broadband verbally agreed.
Immediately cancelled the Broadband ( through preactive cancellation team ) as better value contract /customer service with different providers . The Sky modem arrived the next day and Iâve spent time today , 24 March trying to find how best to return the unopened package as the detail promised on phone on 16 March 2026 did not arrive .All calls have failed ( canât hear me / cut off / Will call me back ) .
Sky must have millions of customers but the most appalling business practice and customer service .
Skyâs response to my on line feedback offers links to social media platforms Facebook and Instagram. I use neither and couldnât get the links to work. But interesting that there was no number or email address to take a very frustrated customer directly through to a person who could quickly sort the problem .
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi Muriel,
Thank you for your review. I'm really sorry to read about everything youâve been through. Struggling to get clear confirmation of what was agreed is understandably very frustrating. This isnât the experience we want for any customer. If youâre happy for us to review your account, we can check whatâs happened with the broadband order, your package discussions and the best way to return the hub. Please get in touch with us directly and weâll do our best to help.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks, Gillian
Very friendly staff and best customerâŠ
Very friendly staff and best customer service experience
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Chris is really helpful and supportive
Chris is really helpful and supportive, he went above and beyond to help me with my phone.
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Tariq gave us a cracking deal on ourâŠ
Tariq gave us a cracking deal on our mobiles very easy process
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Anthony was very helpful and explainedâŠ
Anthony was very helpful and explained clearly
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Paul Bowyer was very friendly andâŠ
Paul Bowyer was very friendly and helpful
Bang on time also
2026幎3æ24æ¥
èªçºçãªã¬ãã¥ãŒ
My advice, Go look elsewhere.
When Sky sent correspondence telling us that they are increasing their prices again in April we called them up to see if we could reduce the monthly bill.
We got a ridgid NOfrom them.
We tried to open a new account under the Husbands name and were offered a better deal however Sky then cancelled my Broadband without telling me, they said they sent a letter to the 'occupier' of the property that had no account number on it so who was it for?
Have had numerous phone calls from different staff at Sky for the exact same thing, it is getting tedious for sure.
Was offered a £15 as some sort of compensation, really? But then looking at all the 1 star reviews I guess it would cost Sky a fortune.
Have found a deal with Virgin for £35 a month less for a slightly better package with all the amenities that we get with Sky at present.
The long and short of it, Corporate Greed, That's all it is, it is all over the internet.
My advice, Go look elsewhere.
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi there,
Thank you for your review. I'm really sorry to read about your experience, this is understandably very frustrating. Being contacted multiple times about the same issue only adds to that. This isnât the level of service we want for any customer. If youâre happy for us to review your account, we can check whatâs happened with the cancellation and your recent contacts with us. Please get in touch with us directly and weâll do our best to help.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks, Gillian
My Sky Talk & Broadband is a fixedâŠ
My Sky Talk & Broadband is a fixed contract for 24 months ending July 2027.
Yet they charged me £19.71 on top of my monthly cost for ONE PHONE CALL 0345..... to my Bank ! Charged for the whole call at such high rates it's really not worth having I barely us my Landline except for important calls like this one ,free minutes would be A better idea ,really upset as a Pensioner ð¥.
REPLY Update
MY Contract is set for pensioners the lowest rate already.
I called yesterday,after 10 minutes of security questions Agent named Slatten gave me another customer support phone number ,said his not able to review any details of the cost charged, then this other phone number refers you to App Automated chat ....who completely and deliberately doesn't have any access to payments/contract or even understands a sentence ,choose your option subject box ONLY .
However completely understands if I wanted to add another Sky package. We cannot speak to Sky about our actual account?
Sky I.D 634610144301
2026幎3æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Sky ããã®åç
Hi Katherine,
Thank you for your review. I'm really sorry to read about this, which is understandably upsetting. This isnât the experience we want for any customer. If youâre happy for us to review your account, we can check whatâs happened with this charge and look into it further for you. We also have various Sky Talk and Sky Mobile packages available, and weâd be happy to go through these with you to see if thereâs an option better suited to your needs. Please get in touch with us directly and weâll do our best to help.
You can get in touch with us by using these links:
ð Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
ðž Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. Weâre here whenever you need us.
Thanks, Gillian
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