Bootsthechemist レビュー 366

Just put in a complaint to head office about a total disrespect for me by a member of counter staff I am a middle aged intelligent woman I was treated like a child by an obviously overworked person who couldn’t handle a situation and started every sentence with And I’m telling you ,,, I have never been spoken to like it before
I’ve waited nine days for a prescription to be told a missing item was not in stock I have been without this med for 8 weeks now having contacted my gp for an alternative generic item and returning to the store with information regarding this I was dismissed belittled spoken to in a tone I didn’t like and extremely patronised with the assistant manager chipping in for good measure making me feel embarrassed and humiliated
The management need to look at the complaints and negative reviews and act accordingly!!

They cannot read prescriptions properly. Mine specifies a certain brand only and still they give the prescription with any other brand in. Then they have to order the brand in that I need. This makes many wasted trips. Then for a different prescription which has been discontinued they said will contact my GP and sort it to change it for another one available on the shelf and to leave it with them. They I go back to collect and of course they haven’t bothered to do this and now tell me to contact my GP. Wasting yet more time! Very incompetent staff.

I am Chronically ill and spend most of my time in bed or Sofa. I had to use my local Boots chemist ( HERNE Bay, Kent) as it was tthe only local chemist that could order my regular Fentanyl Patches.
My previous chemist had a free delivery service, were very kind and friendly and would attempt to deliver on 3 occasions.
Boots charge me £55 annually, which out a strict criteria to qualify; just a need. Payment was also available @ £5 per delivery.
This involves a few phone calls each way, to organise home delivery and at first the staff were kind and helpful.
Omongst other conditions, I have Chronic Fatigue syndrome and wear a CPAP mask , so it was arranged that Boot delivery staff could come into my house and calll out my name to Wake me the often the door bed or phone wouldn’t. This worked great until delivery manager, just stopped coming into my hall, with no explanation. So I missed my medication arriving and often had no current pills, as confusion is a a symptom. One time my carer was taking me out for a meal and we were short of time,so I asked Boots staff, if Icould have an earlier delivery
This week (17th March) Itried to confirm that the deltperson would come into the house. ‘HELEN’ reported that I wasn’t house bout with the inference that I deserve a delivery. I have tried to talk to the other pharmacy staff and now they are all accusing me generally. This was a day I was ill with a temperature and while dosing missed another delivery of fentanyl patches. They knew Ihad none left, but told me ii would have to go without. I was very upset, but was told offfor raising my voice in panic! Luckily my son could collect them, but I’vepaid £55 to bed verbally abused and have my carers struggling to collect prescriptions and do my look after me. They haven even stated that they are in favour of me going to signing up chemist, didtipe the hugeamoubt of business Inring to them from my long list of medication. As Idont know when items are going to be delivered, however I’lli get, I can’t fall asleep in my own house! Have ‘the customer’ in tears every time I need my medica is unacceptable.

Visit the pharmacy regularly and am usually greeted with curt, abrupt staff who don't ever smile. Numerous mistakes are made with no apology, quite the reverse, loudly, the customer is made to feel guilty. If I could go to another pharmacy I absolutely would, sadly I don't have that luxury of choice. There are some very good staff working there, who are welcoming and extremely helpful, sadly, this is always overshadowed by the few who have no concept of customer service.

Why are you not hiring more staff ? There are queues and people end up waitin for over an hour, you have 5 spaces on the tills so why are there only ever about two staff working every day, stop being cheap and hire more staff because plenty of people need jobs right now

I ordered 3 items some bronzing powder a lipstick and a mascara,when these came they were completely smashed to bits,I cut my hand on the sharp plastic,said free gift didn’t get it,who packs these orders,been in contact sent pics they said they would refund me nothing as yet,this as happened a few times with boots,I need to learn my lesson will not shop with them again 😡

Usual -trying to get prescription that’s needed urgently -said an hour -two hrs later a text -massive queues always huge
Was told I would have to come back in an hour -I said “fine” and the pharmacist called me “rude”
I don’t think what I said was in any way rude -just agreed to the information
🙄🤷‍♂️will be using a different chemist from now on!

I was for many years on Blister packs.
Which helped me take the tablets at the right time of day.
They stopped doing Blister packs.
I now being 74 cannot remember if I am taking all my medication.
Because all tablets come in different boxes.
I often mislay my tabblets.
Bring back the Blister packs.

For the forth or fifth time my prescription was not fully ready this was left there monday yet thursday only 2 thirds of it ready i ring ip to be told yrtagain that its part outsourced fair enough but ive left collecting till now for that reason wont home delivery unless I pay now from Monday to Thursday youd exspect everything to ne there but oh no.now ive to go out again poor from Boots Oldham Spindles

I am using Mounjaro to help with my diabetes but this morning the kwikpen got stuck so I thought I would consult a pharmacist. My nearest one is at Beggarwood, Basingstoke. So I popped in there to be told that as they didn't prescribe the Mounjaro and I was not one of their customers they couldn't help. I was under the impression that pharmacies were able to help with issues and, that this is being promoted by the UK Gov. Clearly I have got it wrong and so have Boots because I have been a customer of theirs in the past both for eye and medication but may not be for too long going forward. Not impressed by their lack of interest and help.

Poynton Branch in Cheshire.
Janet can't do enough to help and she guided me towards the best 3 for 2 deals and money off vouchers.
She even helped me load the Boots loyalty App.
A real gem, and a credit to the company.

Boots Oswestry February 2026
Was completely ignored by the pharmacist and his helper even though they both knew i was standing there with my daughter.
They couldn't even say hello or even
Be with you in a minute!
Bad manners and from someone supposed to be professional.
Go to another chemist & not Boots!

When will these big companies realise customers especially old folk do not like self service payment tills, I hate them especially when there are no alternative, I would rather drive another five miles to a different store than use one of those. And the pharmacy never answer their phone ever.

Today I returned damaged tables I found in my repeat prescription to Boots Queen St. Cardiff.
I was accused by the person, he had no name badge on, of deliberately damaging the tables and complain about the “mess” I made on the counter showing him the damaged tablets.
I spoke to the manager who kindly apologised for his conduct and reassured me that he would be spoke too.

Totally annoying YouTube ad interrupting videos

I visited the Roary meg store in Stevenage today, i purchased a perfume for my wife's Valentines present, i wonderful and very knowledgeable young man Kaleb helped me, by describing what i wanted he gave me very few samples and I went back to the third one he showed me. I'm so impressed with his understanding and knowledge, I'll be back to him on her birthday.

I purchased a Phillips shaver on line three days ago! It arrived promptly today well packaged and priced very competitively along with a 5 year warranty! Probably the best deal out there! Highly recommended!
Dave C

I have been twice and ordered glasses, twice I took them back for a refund because of faults. These people never apologise or admit they are wrong. Don't waste your time.

Just been to see a pharmacists at Boots Quedgeley regarding a lump under my eye, which isn’t effecting vision or painful, just red and a little itchy. The store had 1 customer in it at the pharmacy. The assistant went to ask for the pharmacist to assess me, but they wouldn’t even come out and look at the lump, just said anything to do with eyes they can’t deal with, which is nonsense. They said I should cal 111 which is definitely not the right pathway for this issue. Will NEVER buy from Boots again, I’m assuming that the pharmacist at this store is poorly trained, so wouldn’t want any medication from them!

Boots Pharmacy should be investigated by the NHS and CQC. Repeatedly never have stock, days or even weeks to provide prescriptions. Compare their stock holdings with private pharmacies.
Blame doctors systems and suppliers.